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Topic:
Pronto Won't Connect to Computer
This thread has 28 replies. Displaying posts 16 through 29.
Post 16 made on Thursday September 11, 2008 at 15:08
lawrbaby
Long Time Member
Joined:
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September 2008
16
hi there
you have two serial cables for your philips pronto

i lost mine and i need one badly

is it possible to get one of these cables from you

and by the way, did you find out the answer to your problem

I know it was many years ago

thanks
lawrence
Post 17 made on Thursday September 11, 2008 at 15:11
lawrbaby
Long Time Member
Joined:
Posts:
September 2008
16
p.s from lawrbaby

if the remote isn't set to a longer time with the remote not sleeping
it won't recognize the remote until it is actually " on " and running

let me know on the cable

thanks

i am desperate

can't connect the new pronto i got from a friend after mine died, i need to get all the menus from my pronto software off my computer onto my pronto
Post 18 made on Thursday September 11, 2008 at 19:54
Lyndel McGee
RC Moderator
Joined:
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August 2001
13,006
Welcome on board...

Desperate people should sometimes take a breath and have a look @ frequently asked questions. :) And, you can edit posts in this forum. You didn't have to create 2nd post.

Serial cable pinout is in the FAQ as well as type you would need if purchasing from a camera shop.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 19 made on Friday September 12, 2008 at 10:22
lawrbaby
Long Time Member
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16
Hi Lyndel
Unfortunately, the phone number for the spare part for the serial cable doesn't work
not in service, do you have any other suggestions of how i get one
thanks
lawrence
Post 20 made on Saturday September 13, 2008 at 00:24
bomberjim
Super Member
Joined:
Posts:
September 2001
3,894
Read the FAQ. There's a Kodak camera cable that'll work just fine.
Jim L
Post 21 made on Saturday September 13, 2008 at 02:05
ossocao
Active Member
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April 2004
637
Lazy:

[Link: remotecentral.com]
Post 22 made on Friday December 11, 2009 at 17:41
ant53
Lurking Member
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December 2009
3
Can anyone help? Installed a dual port serial card into my HP Vista os PC and Pronto edit 4 won't connect . When I try to update frimware it says that I don't have any COM ports on my machine. Pronto is an RU970. I think it might be something in the device manager as I can change a number of things. COM ports are assigned to number 5+6 and PC says they are working...obviously Philips think they aren't there!

Help anyone please?
Post 23 made on Saturday December 12, 2009 at 03:03
Ernie Bornn-Gilman
Yes, That Ernie!
Joined:
Posts:
December 2001
30,104
ant53,
There are no guarantees that the software works with Vista.
I believe the software wants to connect using COM1. I don't know if 5 & 6 will work with it at all.
A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw
Post 24 made on Saturday December 12, 2009 at 06:01
ant53
Lurking Member
Joined:
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December 2009
3
Hi Ernie, I also have an IBM Thinkpad T43p with a genuine IBM Think Pad docking station, running XP Pro and a serial port. Tried to connect it to this also, after downloading the Pronto Edit 4 software....still to no avail and with the same error message.
I am wondering if this a PC problem where the ports need to be set or something like that. Do yo uknow if this is normal for this type of Pronto or should it connect automatically?
Post 25 made on Saturday December 12, 2009 at 16:48
Lyndel McGee
RC Moderator
Joined:
Posts:
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13,006
See item #3 in this section of the FAQ.

[Link: remotecentral.com]
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 26 made on Friday December 10, 2010 at 02:53
brihan
Lurking Member
Joined:
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December 2010
2
Sorry to wake an old sleeping thread but I have searched and read tried and can not find my answer.

The basic problem: TSU 6000 can not connect to the computer (desktop with Vista)

History: I was connected and all was good until I hit "Update Firmware" and begun the process. I rebooted the RC as instructed and the firmware update began but in the middle the battery died...

After recharging the battery the remote still works however it will not connect with the computer.

I have checked and made sure the USB adapter/COM1 are active and all is well there. I can plug in and unplug the USB adapter and watch in the device manager ""Prolific USB-to-Serial Comm Port (COM1)" disappear when unplugged then be recognized when plugged in.

When I have the RC connected and try to upload or download a file I get "RC device not connected or not responding" and in the details it says "COM1: Opened but no response from RC device"

So I think I can safely assume that my computer is OK and the issue is with the RC.

I went into the RC set up and tried the "Revert" button to get back to factory spects but there is no action when that button is pressed.

I have rebooted the RC many times and have pulled the battery for about 15 min.

Is there any way to do a hard/forced total reboot to get back to the original system? My config is saved on Pronto Edit4 so I'm not worried about losing what is on the RC. I can start fresh. I just need to get back to the point where the RC and ProntoEdit4 can communicate again.

Any and all help would be greatly appreciated. This unit is to expensive to become a paperweight.

Thank you very much for your time,

Brian
Post 27 made on Friday December 10, 2010 at 10:55
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
13,006
Brian,
When you say remote works, is it in an endless reboot loop?

If so, there are 2 ways to go about this.

1 Use Hyperterminal (discussed in FAQ) which you likely do not have with Vista or any terminal program that has download capability using XModem.

2 Use Tonto ([Link: giantlaser.com]) and perform an "undead" on the remote.

A search for undead and Tonto will provide a bit more information.

If not in an endless reboot loop, it could be that you have a cold solder joint on the serial connector and you would need to get that repaired (T6 torx to crack open the case and fine-point tipped soldering iron to reheat the connections). I doubt this is the case as you can see the remote when you plug it in but I know Ernie has experienced this problem in the past.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Post 28 made on Saturday December 11, 2010 at 17:26
brihan
Lurking Member
Joined:
Posts:
December 2010
2
On December 10, 2010 at 10:55, Lyndel McGee said...
Brian,
When you say remote works, is it in an endless reboot loop?

If so, there are 2 ways to go about this.

1 Use Hyperterminal (discussed in FAQ) which you likely do not have with Vista or any terminal program that has download capability using XModem.

2 Use Tonto ([Link: giantlaser.com]) and perform an "undead" on the remote.

A search for undead and Tonto will provide a bit more information.

If not in an endless reboot loop, it could be that you have a cold solder joint on the serial connector and you would need to get that repaired (T6 torx to crack open the case and fine-point tipped soldering iron to reheat the connections). I doubt this is the case as you can see the remote when you plug it in but I know Ernie has experienced this problem in the past.

Hi Lyndel,

Thanks for the reply.

No, the remote is not in an endless reboot. It appears to work fine, it just will not be recognized bu the computer after the battery died when it was updating the firmware.

The cable and USB converter are both new and were working before the firmware incident so I don't believe this would be the issue.

I will look into the Tonto Undead.

Any and all comments/suggestions are appreciated.

Thank you,

Brian
Post 29 made on Monday December 13, 2010 at 22:40
Lyndel McGee
RC Moderator
Joined:
Posts:
August 2001
13,006
If you know someone with a computer with a "real" serial port, you might try that as well.
Lyndel McGee
Philips Pronto Addict/Beta Tester
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