Take it from one of thosands of a angry customer. They have a bad habit of changing their retail products to dealer only products.

example?

So you are angry that a company changed its product line somewhere in the middle? Question? Do you rant and rave against apple every time a new idevice comes out or when they changed the release schedule of the ipad making the ipad 3 irrelevant? Or how about how the lightning connector nullified literally thousands of manufactures products and millions of accessories? Come on buddy. Go spin your wheels somewhere else.

MX-3000, MX-850 and the rest of the total control line of products use to be retail line. I see your nickname is SysIntegration, I take it your an integrator? People, he is exactly the type of person you will have to pay when URC decides to change your product to dealer only supported.

Consumers, do yourself a favor and stay away from URC.

Google searches will verify what I'm saying. This web site has numerous threads about this issue. Thousand of customers lost support for the Total Control products when URC switched direction. The MX-850 is still available today but as a dealer only product. You now have to pay a dealer anytime you add a piece of equipment like an HDTV to your remote. URC and their dealers can get mad about me telling the truth, but potential buyers need to know their business practices.

The mx-3000 & mx-850 were never part of the Total Control line, they're part of the Complete Control line of URC remotes. The Total Control has NEVER been sold retail.

The MX850 was the first URC remote I programmed way back in 2004. You can search the OEM manual off of URC website (checking its copyright date) to verify that date. The remote is 10 years old. You are lucky there is ANY support for it left.

It had a RS232 interface cable, which means some manufacturer out there like Keyspan had to make an adaptor (and subsequent windows drivers) just so you could program this remote control. Yes, I am an integrator. And yes, if you want your remote updated properly and in a professional way that can be supported in the future, then you would have to pay someone like me. You are aware that URC, an American company, operates on a for-profit basis and that this country is capitalist. This is how the exchange of goods and services operates.

I programmed my first MX3000 back in 2005. I have, literally, thousands of graphics files build for that little space ship. Guess what, they are completely useless now. Really? The mx3000??? It has a 3.8 inch 240x320 px resolution screen. Come on, brother. It's a ten year old device with a horrible screen on it. I am sorry that you probably paid $1000 back in 2005, but it's time to let go.

URC, in fact, didn't screw you at all. When they released CCP, they could have completely dropped support for the 950,850,mx3000, and stand alone MSC400. However, one can still actively download those .exe files for those editor programs. URC is spending bandwidth and storage space to host remotes that are discontinued and designed for a windows XP or pre-xp environment.

If you had the editor softwares, would you even know what to do with them?

I am thankful for that every single day. Some of these "control products" get so ubiquitous you can practically pick them up at your local convenience store.

Software to program the MX-700/800/850 is readily available, just under another name. MX-3000 not so much, but the MX-3000's software has actually seen development since "the good old days".

Plus, you might want to check out the sticky in the Complete Control forum on this site. It's not like URC's policies are being kept as some great secret...

SysIntergration, sorry to burst your bubble but URC is NOT an American company. Its run by Koreans and always has.

You're an idiot.

Pretty damn sure that URC is an American company with products made in Korea. The back of the remote says Harrison, N.Y. At least they aren't built in China. From my experience with Korean companies like Samsung, customer and dealer support is non-existent. You may not like URC, but you can get questions answered and dealers get a level of training that no Korean company I have dealt with is interested in providing.

Mr. Gray leopard. Do a search on line and you will find locations that have the MX850 editor available for download. I am retired from the industry and program my own remotes, so I understand your frustration if you bought an MX850 many years ago when they allowed consumers to access that software. They made the change years ago to support their dealers. Believe me, nobody who bought one from me ever came in looking for it, and I don't remember a single customer who was interested in programming one themselves. I offered a way to allow them to operate the home theaters they bought from me and sold many of them. They weren't intended for DIY's. I would tell people about Harmony if they were a DIYer and didn't want to pay for programming.

I got in to using URC remotes due to my experience with one of their commercial products, the MX-500.

The MX-500 lacked RF, it had to be configured using the remote, and the only means to edit or clone the setup was a hack by a 3rd party.

So what wasn't there to like about using the MX-800/850/900/etc?

Being able to use the PC editor was much easier and much more effective than setting up the remote directly. The addition of addressable RF is a great feature (even if the implementation is somewhat flawed).

Logitech took a nice stab with the Harmony, just like URC did with their future commercial remotes, but by comparison to that 10-year old technology - they're all crippled.

That's the problem, and it's sadly URC's paying customers who are punished for wanting their products, and URC's own dealer network (when it's not URC themselves) skirting their rules to supply what's been a clear and consistent demand.

Actually, it is an American company. privately held by a Korean/American (American Citizen). He is the sole owner. They do work with Korean manufacturer (s), but that's where it ends.