LOL............

I feel there's alterior motives Damon, otherwise there would not have been a post in the URC forum to begin with, it would just have appeared in the RTI forum.

Your exactly right Damon, what are they trying to achieve other then bad mouth a great product!!!!

As I said, I've contacted them. Phone and in person. .I was venting when I said I'd never sell them again. If they continue the way they are now, I wont. If they listen, apologize for thier mistakes, fix them, and don't create a huge list of new problems, then, like I told eric, I have my fingers crossed. What can urc do, that I can't do with RTI? If there is something to it, I need to know so that my customers don't end up missing out on something. Currently I have a long list that goes the other direction. No need for me to post it here, though, unless those that do urc products actually want to compare. For those interested, I think I will post it at the RTI forum sometime next week. I think the list will grow as I do more RTI

Frank,

I agree that there are some things that need to be dealt with on URC's end. They aren't perfect. No company is. There are always going to be trade-offs, no matter what. Company x has this feature, company y has another...company x is easier to program...company y has a better database.

The motives behind this thread's creation come across as being highly suspect and don't seem to have a specific goal. That's all I'm saying.



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services

wow. Highly suspect. thanks for the opinion damon. Now is there ANY technical advantage of URC? I find the empty defense of a product by it's retailer much more supect than a request for solid solutions to technical problems.

Hmmmm...now we are going around in circles. Advantages have already been stated earlier in this post, and why some prefer URC over RTI. You prefer RTI for your stated reasons, and thats excellent for you. I prefer URC, but don't bash rival products in their forum whether that be in the Pronto forum, the RTI forum, or any other brands forum you care to name.
Have another read of the post, and then move along to your new life in the RTI forum, or are you having regrets?? That may explain why your still hanging around the URC forum:)

URC = AWESOME PRODUCTS + GREAT CUSTOMER SERVICE = MANY HAPPY LOYAL CUSTOMERS

That is not a request for a solid solution, nor was any other part of your first post. That's simply the point I'm making. :)



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services

thanks for no info aus. I don't mean customer support, or where you can buy the product, or how many companies it's oem'd to. Actual performance and features please! Of course I'm not asking you aus, since I know you've got nothing. How about we wait for an answer from someone that actually has something to say. I don't know how to be more clear about this:

WHAT CAN URC REMOTES AND BASESTATIONS DO BETTER THAN RTI REMOTES AND BASESTATIONS?

I'll start: The MX3000 can change the state of a button graphic based on a variable, which makes some cool interlocking button feedback if you use it right. The RTI T3 cannot.

This is not something I used much, and it doesn't really affect how the remote funtions in controlling devices. Does anyone have anything else?

point taken, damon. I'm now calmer, and trying to get some real info. Anything else, or are you going to make that point for us again?

oh, by the way, about that first post, Codes at URC still has not emailed me back about why that would not import. Meanwhile the system is done, fixed with rti.

LOL why are you after info on URC remotes when they are dead to you? LOL are you trying to reassure yourself that you have made the right move? And in the URC forum of all places:)
If for all the reasons you have already stated over and over and over RTI is superior then you must already know that you made the right move.
You won't need someone who knows nothing, and is inferior to you to justify your move, or prove you have made the wrong one.
Do we really need to go over and over what each remote can and can't do?
Tippie your losing valuable time sharing you awesome knowledge on the RTI forum:)

LOL its funny when they get mad and start with the insults on others:))

Yes Aus, I do want to make sure I made the right move. I wonder if I'm missing somehting, or maybe if someone can enlighten me as to the specifics of what happend back in the t2 days that made some people quit rti.

I don't consider damon inferior in any way. He's got the background, and a lot of technical knowledge, esp with the inner workings of urc. Afterall, he's probably going to be the one to pull of hex importing.

We can just agree to dissagree, and leave it at that, but I would still like to leave this open to find out what people can currently do with urc that they can't with rti.

Ok I was probably turned off in the T2 days, but I am still being open minded about RTI's, PRONTO's and all other remotes. Just personal preference at moment says URC.

OK why turned off in T2 days vs MX-3000:
. Have to physically replace battery with fresh one on T2 when flat, and then place on charger. Customers balked at this, and much preferred the charging dock of MX-3000 (they are a lazy bunch), but convience!
. Ability to use global setting, for instance volume was a time saver on prgramming.
. Service problems with sticking buttons on T2, causing remote to be inoperative, had 3 of these do that!
. Screen freezing on T2 and remote becoming in operative.
. Problems with downloading from RTI site, and then subsequent problems getting onto RTI support.
.Brilliant customer service from URC when needed, got answered by Eric himself on occasions.
Now I don't hate RTI, and don't want to bash them, and actually found them to be great remotes.
I think all remotes have their good and bad points, nothing is perfect.
I am still opened minded to all remotes, just prefer URC at present.

Not to stir the pot but... we've called and spoke to the owner of RTI on several occations... I'd say RTI is VERY available.

I don't think anyone here is trying to drum up business for RTI... just trying to tell the professionals in the room that there is something better out there. IMHO

Andy

We quoted a job a few months back and spec'd in a Mx3000/MRF300 for control,
The client being the tight wad he was went and surfed the internet to check pricing and see if he could get a better deal than what we offered..well he found the receiver, plasma, vcr, dvd and URC products cheaper online. He bought the URC from ebay and the receiver,dvd online as well then called us to get the rest and have it all installed

when he called he mentioned he bought the rec., dvd and remote and didnd need those now, so we went out to look the job over again and he beat us up on price on the rest of the stuff as he bought the URC from ebay for around 600-700 dollars and we had in in the quote for 1025. anyway we gave him a little more of a break and installed the system, the MX3000 went bad on him and quit working...he calls us to look at it and we told him to call who ever he bought it from to get it replaced...he just assumed we would take care of it since we quoted one.

we explained to him that it was not our product and he needed to deal with the person he bought it from...he didnt like that, we did finally go look at it and found it had locked up so we reset it and charged him a service call he was now even more pissed says we should have fixed it for free, we tell him he bought it elsewhere and we cant support something he purchased else where and if he would have bought from us we would have done the service work for free

the remote has since locked up again and he called to see if we would come and fix it again under our first service call since now he has paid us for 1 trip out and we should come out again for free.

He bought it on ebay and expects us to fix it under our install warranty..I think not
I will charge him every time due to his cross shopping and now we are the bad guys because he tried to save a buck

we have explained to him over and over..we wont support somthing he didnt buy from us, even though we sell the brand we wont support it

but some of you say it doesnt matter where they buy it...obviously it does kind of matter I think..would any of you support the remotes that you specify then the customer buys it off ebay, would you fix it for free and lose more money???
any way the guy that he bought it from wasnt a dealer thus no warranty so really he kind of shot himself in the foot

So what should I do about it?? I am doing nothing now..not my remote not my problem

Price points that suit certain clientele.

A solid product for many installers.

RTI is the right choice for many, and URC is as well.

That's the bottom line, and anyone browsing this site should note that both are excellent products in different price categories.

Some have had problems with URC's RF. MOST have not.

Some had problems with RTI T2's early on and despised them at the time. We see that nowadays the RTI praises are being sung.

Let it be known that URC is not an inherently buggy product, but works wonders for many installers, including ME. My clients are delighted when I hand them an MX-850 and they can do everything they want to do.