Well said Tippy, I wish there was a home depot close buy so I could buy a few MX850's

I ahve used both URC and RTI and well...both are remotes and both work but RTI seems to kick ass in the RF department

I have encountered the RF issues on URC and one call the tech guy told to go try it again after he gave me directions on a few things to try

Guess what it works now....no RF anymore...its an IR repeater system now
The MRF250 is now a MRF5000 (smashed the hell out of it was so bad)Sorry guys I was so mad. I returned to the same site a few weeks later with a MRF 300 and after a half hour or so on my phone with tech support we finally got it working..Thanks Tech guys at URC...you got me through.

I have had a 50/50 rate with the MRF250 and 300 base stations, and a 100% working rate on RTI, but getting the RF on the URC better, actually playing with a 250 at home now

I still sell both as both are great products, we sell the URC due to price points and if users want to play with it themselves they can, the RTI is an upper level remote for us and we usually add a sensor or two and somtimes 232.

I am truley looking forward to the MRF400,it will expand the URC line for us more and allow us the decision to use either depending on what the customers want. I did see that Eric Mentioned it was in Alpha testing now. I think URC should send a few out to the guys that are having the most issues with the MRF250's and MRF300's and let them test them out..I'm sure they will be honest as to what they think and see if it really is an improvement in the RF performance

just from the posts in this topic I can see Tippy-Tie and Glackowitz should beta test and see how they feel after testing, if they were willing to give URC another try??

I'm sure there are others out there as well just itching to see the MRF400 start shipping

Possibly to point out shortcomings that need to be addressed.

If I were a manufacturer that wished to provide the best possible product for the C.I. market, this is the kind of 'input' that I would welcome(with clenched teeth) to give me the insite to improve my product to be able to compete in this market.

I deal primarily with URC remotes and haven't had the same issues as alot of you(thank god!)

I've had more problems with IR repeaters due to lighting than I have with the rf of URC products.

Perhaps I should consider myself lucky!?!

If I do run into the same problems, I'll jump right in the RTI boat with you!

Even if I don't have the rf problems, the e-bay thing is steering me closer and closer to jumping ship!

IF I can get my day to day needs off e-bay for less than cost(health care, utilities, taxes, housing, food, transportation, insurence, etc) then I wouldn't be concerned ;-)

Hell;
Lets all just work for free and see how it goes!!!

I'm sure the banks will understand!

I don't get why you want this thread to go away. If you don't like what is said, don't click on the topic. I'm glad to hear the input from eric, glak, remoteshoppe, you, and others about this subject, and I appreciate being able to voice my concerns where they are heard. I hope you are allowed to do the same when you have a problem to resolve and a potential solution for others that are fighting the same problem.

Its funny how this thread started off as RTI vs URC = URC dead to me,
and how the RTI was a so much better product, but has now ended up more to do with URC allowing their remotes to be available on ebay, online stores etc and thus affecting installers profit lines:)
See the true reasons always come out in the end.
Who cares if URC sells online, people still buy URC's from me, get me to program them, and install their systems. Just as people also buy RTI remotes, pronto etc from me. If they buy from me I'm happy to offer support etc after the sale if needed. If not then they need to see their online dealer for that support. Simple.
I prefer URC remotes over RTI's and the other competition at present, and that is why I am in the URC FORUM!!! I'm still making money even though URC products are available online. I don't want the thread to go away, just think it would be better off in the RTI section. I notice in the RTI forum no one has bothered to respond to this thread.
Thats because its an RTI forum, with RTI lovers/supporters, not a URC forum with URC lovers/supporters. Why if you ahve already stopped selling URC, continue to try and bring their name down? How is that productive? I haven't gone to the RTI forum to bag RTI cause I had some problems with the ones I installed.
If you prefer RTI all very well, but go to the RTI forum and sing their praises.
URC has many great supporters, and funny enough they are in the URC forums not the RTI one.
Just brings me back to ' why bag a great product like URC in its own forum', especially when as you say they are allegedly 'dead' to you. They are definately not dead to other users of this forum, and their approval ratings on this site and others shows that they are a awesome manufacturer, selling awesome products, hence loyal supporters like me who take offence to URC bashing.

because the reason for a forum is to talk about the issues you are having with that remote. Guess what. URC isn't exactly holy ground. When I have a problem with rti I need to adress, I'll talk about it there. Right here I'd like to discuss my ongoing frustrations with URC.

If you want the manufacturer to know your feelings, why not go right to the source and tell them directly? They have contact information on their web site.

How is it helpful to set a lot of installers off, or to lead consumers to believe that the issues you've personally experienced are epidemic?

If you aren't selling the products anymore, you've spoken your mind. Most of us have respected that right. But, how should this continue to further waste your time if you've already moved on? Additionally, you are a local installer and not selling online. What positive results are you expecting to come from this if you dropped URC? It's like hiring a mechanic to fix a car you already sold. These efforts seem to have only been made after you dropped URC. Why were you not so proactive before dropping the line?



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services

By the way...I am working on a way to get hex code into the files. :)



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Service

I'm not a RTI supporter, have aquired a dislike for Pronto's, and deal with URC!

The 'complete control' line has a TON of potential!

It actually works well for me in the present state!

It would be nice if they would address a couple of situations!

Most noteably(for me) would be the 'belittling' of there products worth!(on e-bay)

Why buy a Ferrari if a ford escort will do the same thing?

Granted, it's the 'properly programed' remote that makes it so great.

Most consumers seem to overlook that in there on-line searches to save money.

I actually e-mailed one of the 'suppliers' on e-bay and asked"will you help me program the remote" and he said no but refered me to this site for instruction and help!

I've got nothing against 'do-it-yourselfer's' but, URC has to decide what market they are aiming towards!

I've got a 'gut feeling' that the marketing department has more control than the engineering department!

But then, that is pretty much 'corporate protical'.

Ongoing, aren't they dead to you? Haven't you moved on to RTI....oh wait....no.....wait.....your still here trying to bash URC in the URC FORUM:)

FOR NEW MEMBERS WHO ARE READING THIS, URC IS A GREAT COMPANY, SELLING GREAT PRODUCTS, REGARDLESS OF WHAT A MINORITY OF DISGRUNTLED INSTALLERS ARE SAYING, WHO ARE DISAPPOINTED THAT URC REMOTES ARE AVAILABLE FROM ONLINE DEALERS!
READ THE REVIEWS, CHECK OUT THEIR AWESOME PRODUCTS (AND THE COMPETITION) FOR YOURSELF.

Damon, are you a custom intstaller? The main issues I have are with day to day CI concerns. The actual day to day use of these products. URC claims to make products for us CI's. If they are not holding to what they claim, Yes, I'll sit up and say something. Why should talking about CI issues affect your internet sales? I want urc to really pay attention and FIX the problems instead of handholding us through rf troubleshooting that should not happen, so I can go back to using them again. That's what I hope to accomplish. Are you worried people will stop buying mx-850's from you if they look at the alternatives and compare the problems people are having with different remotes? If you're worried about that, then you should be asking URC the same questions I am. And if I were a consumer browsing this site, I would be happy to see someone talking about experiences they've had with both lines, and I wouldn't care if it makes an online retailer nervous. Note: I don't have a website for all your now scared consumers to flock to to get thier new rti remotes. I don't even post my company. I'm not trying to make more money by posting this or take it away from you. I just want the manufacturers to pay attention. All of our lives will be better for it if they do, and you won't be selling remotes on line for very long if they choose not to.

And I appreciate that greatly. The product will be that much better for it. It's one step closer. Too bad it couldn't come from the manufacturer, since we've been asking for this for years.

No they WONT, becasue the manufacturer actually keeps them OFF the internet. TRY to find an RTI remote. See the link above. There ISNT ONE SINGLE RTI remote on ebay!

Can someone who actually regularly INSTALLS and programs both lines please tell me a feature or 2 that URC does better? I mean real meat, not screen animation. I'm still new to RTI, so whatever it is, that's so much worse about rti, installation and programming wise, I'd like to know so I can watch out for it. Here's your chance. Show me I'm wrong.

Well I still DO sell/support the line, so I hope the venting of my concerns here is warranted. As far as going to the manufacture web-site, to me it feels like a more direct approach on here, rather than a e-mail to some higher up that will likely just get ignored. Just my .02.

Actually, I am an installer locally as well, but I choose to focus most of my efforts into control systems.

You seem to have missed my point. Your posts are not supportive of what you say your goals are. You claim you want URC to fix the problems. In your first post all you said, in summary, is that URC is no good compared to RTI. Additionally, you explicitly stated that you will never sell another URC remote again. So why do you care and how is this a continuing issue? I simply fail to see how your posts are part of any solution at all and only that they are contradictory.

In order to get what you want from a company, you should tell them directly. For example, if you want a pizza delivered, you need to call and tell them what you want, not post on "i-like-pizza.com". ;) lol



Thank you,
Damon DG
= = = = =
http://www.ProRemotes.com - Authorized Dealer & Remote Programming Services