I hope you guy's are for real!


First, I must congratulate you for such a great Products.
I alone have followed the Philip's Pronto family before
the TSU-1000 (for those who know about other's remotes).
And I have seen the transitions ever since, every time
better and better! Now that you hit a milestone with
the new hardware, is time for you to follow up your promised
with a robust and flexible software.

With that in mind here is my two cents donation:

1- The database components label is awkward and hard to
relate to the components: "####....extended." Why not
called it by the component name instead?

2- The reassign function does not wok at all; you must
go back and tackle each command individually defeating
the purpose.

3- There is no way to test the commands in the Master
Library; you must first assign the commands to "My Library,"
then you can proceed to test each command. That along
could imply hours of work wasted if you must deal with
different components per install.

In the editor: some time you can not address the individual
buttons in some sources; it happen to me at least two
sources component's (DVD come to mind). It some how pick
up the whole lay out, lest say the transport, instead
of the record button that I trying to delete out of the
page.

The macro page assignment suggested to follow are way
to complex and difficult to follow logic. Especially,
when the "reassign" function does not work. My suggestion
to the programmers out there: delete all the macros and
page assignments and star from scrach. At least you know
the logic to follow in every button.

And please, release the necessary tools to create IP /
RS-232 2-way control for many products out there! It
is a fact: Escient and Lutron alone will not cut it!
I now there are many people who will not be able to work
in this environment, but you must remember your slogan:
"Design for Installer by Installer."

I hope you guy's are for real!


First, I must congratulate you for such a great Products.
I alone have followed the Philip's Pronto family before
the TSU-1000 (for those who know about other's remotes).
And I have seen the transitions ever since, every time
better and better! Now that you hit a milestone with
the new hardware, is time for you to follow up your promised
with a robust and flexible software.

With that in mind here is my two cents donation:

1- The database components label is awkward and hard to
relate to the components: "####....extended." Why not
called it by the component name instead?

2- The reassign function does not wok at all; you must
go back and tackle each command individually defeating
the purpose.

3- There is no way to test the commands in the Master
Library; you must first assign the commands to "My Library,"
then you can proceed to test each command. That along
could imply hours of work wasted if you must deal with
different components per install.

In the editor: some time you can not address the individual
buttons in some sources; it happen to me at least two
sources component's (DVD come to mind). It some how pick
up the whole lay out, lest say the transport, instead
of the record button that I trying to delete out of the
page.

The macro page assignment suggested to follow are way
to complex and difficult to follow logic. Especially,
when the "reassign" function does not work. My suggestion
to the programmers out there: delete all the macros and
page assignments and star from scrach. At least you know
the logic to follow in every button.

And please, release the necessary tools to create IP /
RS-232 2-way control for many products out there! It
is a fact: Escient and Lutron alone will not cut it!
I now there are many people who will not be able to work
in this environment, but you must remember your slogan:
"Design for Installer by Installer."

I hope you guy's are for real!


First, I must congratulate you for such a great Products.
I alone have followed the Philip's Pronto family before
the TSU-1000 (for those who know about other's remotes).
And I have seen the transitions ever since, every time
better and better! Now that you hit a milestone with
the new hardware, is time for you to follow up your promised
with a robust and flexible software.

With that in mind here is my two cents donation:

1- The database components label is awkward and hard to
relate to the components: "####....extended." Why not
called it by the component name instead?

2- The reassign function does not wok at all; you must
go back and tackle each command individually defeating
the purpose.

3- There is no way to test the commands in the Master
Library; you must first assign the commands to "My Library,"
then you can proceed to test each command. That along
could imply hours of work wasted if you must deal with
different components per install.

In the editor: some time you can not address the individual
buttons in some sources; it happen to me at least two
sources component's (DVD come to mind). It some how pick
up the whole lay out, lest say the transport, instead
of the record button that I trying to delete out of the
page.

The macro page assignment suggested to follow are way
to complex and difficult to follow logic. Especially,
when the "reassign" function does not work. My suggestion
to the programmers out there: delete all the macros and
page assignments and star from scrach. At least you know
the logic to follow in every button.

And please, release the necessary tools to create IP /
RS-232 2-way control for many products out there! It
is a fact: Escient and Lutron alone will not cut it!
I now there are many people who will not be able to work
in this environment, but you must remember your slogan:
"Design for Installer by Installer."

Is been some time since the Pronto Team originally created
this thread, almost four months, and we have not seen
any reasonable response to the feed back provided in this
forum or numerous contacts by e-mail and phone.

So far, I have installed four of this units, and have
dealt with all the pain and suffering this units require
to having working stable. Few of them forced me to upgrade
to a 5 times more expensive "Cisco" Networks levels, just
to have reliable communication. All in a questionable
investment just to have control the RadioRa and the Escient
FP-1.

Some of the client owner's have come ask me when the next
level of automations can be accomplished. I feel bad
to come back with an empty; "I don't know, because Philips
have not release any software upgrade" answer.

What's worse, not one in Philips has an idea about were
they going with the remote. There are many good requested
features and bugs reported in this thread, this forum
and during training / seminars of the TSU-9600. So far,
the not response from the Philips Team makes me wander
whether is worthy supporting these products any longer.
Especially, after dealing with the failure of the iPronto
TSI-6400's promises cut short in demise.


To make matters worse, the Pronto Team does not have any
schedule training in any of theirs mayor’s distributors:
AVAD, ADI. Nor do I see any posting suggesting any training
happening soon.

Is the TSU-9600 been abandoned?


Is it time to walk out of the Pronto Professional’s products?

Finally, someone with some good news.....Thanks Lyndel!