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MX3000 Battery Indicator.
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| Topic: | MX3000 Battery Indicator. This thread has 14 replies. Displaying all posts. |
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| Post 1 made on Thursday November 23, 2006 at 16:23 |
1ziggi1 Long Time Member |
Joined:
Posts: | September 2006
410 |
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My battery indicator stopped working on my MX3000. It works up to the point where I put the remote on the charger and then it doesn't show the sixth frame. It keeps showing the fifth frame. I have tried other battery meters and it still always stops at the fifth frame when on the charger. Anybody have any idea what would cause this?
I put this question in the wrong forum but couldn't find a way to delete it.
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| Post 2 made on Thursday November 23, 2006 at 16:43 |
Ericjb Active Member |
Joined:
Posts: | February 2004
655 |
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URC knows about it. I'm sure they will fix it.
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There are 10 types of people in this world,
There are those who understand binary,
and those who don't! |
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| OP | Post 3 made on Thursday November 23, 2006 at 16:52 |
1ziggi1 Long Time Member |
Joined:
Posts: | September 2006
410 |
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On November 23, 2006 at 16:43, Ericjb said...
URC knows about it. I'm sure they will fix it. Did this happen with the latest software or is there something wrong with my remote?
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| Post 4 made on Friday November 24, 2006 at 22:02 |
Ericjb Active Member |
Joined:
Posts: | February 2004
655 |
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Nothing wrong with your remote, mine work the same way. It will be fixed in a future software update.
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There are 10 types of people in this world,
There are those who understand binary,
and those who don't! |
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| Post 5 made on Saturday November 25, 2006 at 06:09 |
blakrj Long Time Member |
Joined:
Posts: | December 2005
225 |
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...but only if you bought from an authorized dealer. Live Update has been disabled for those of us who don't know who the dealer was/is.
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| Post 6 made on Saturday November 25, 2006 at 10:29 |
RobEBurke Long Time Member |
Joined:
Posts: | April 2006
102 |
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Point taken. Don't go down that road in this thread, this isn't the place. If you want to vent more about it, please do it HERE Daniel has rules in place to keep RC the helpful forum it was designed to be, it was getting far too negative before but is much better now
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| Post 7 made on Saturday November 25, 2006 at 17:28 |
splogue Founding Member |
Joined:
Posts: | November 2001
342 |
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Wow -- very good to know. I've been fiddling with mine trying to make the last frame show up. I didn't realize it was a known bug. Has this been broken since they first came out? If it has, I wouldn't hold out a lot of hope of them fixing it!
Sean
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"If you can't win, change the rules." |
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| Post 8 made on Saturday November 25, 2006 at 20:21 |
GregoriusM RC Consultant |
Joined:
Posts: | December 1999
9,807 |
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They'll fix it. Have faith.
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When ignorance is bliss, ‘tis folly to be wise. |
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| Post 9 made on Sunday November 26, 2006 at 01:28 |
Ericjb Active Member |
Joined:
Posts: | February 2004
655 |
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No, it hasn't been broken that long. They will fix it.
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There are 10 types of people in this world,
There are those who understand binary,
and those who don't! |
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| OP | Post 10 made on Monday November 27, 2006 at 09:47 |
1ziggi1 Long Time Member |
Joined:
Posts: | September 2006
410 |
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On November 26, 2006 at 01:28, Ericjb said...
No, it hasn't been broken that long. They will fix it. Ahh How do you know they will fix it? It is something in the software because I have a second one and after updating the remote the second one won't work correct either.
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| Post 11 made on Monday November 27, 2006 at 12:02 |
GregoriusM RC Consultant |
Joined:
Posts: | December 1999
9,807 |
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Some of us have a little more of a connection with URC. They'll fix it.
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When ignorance is bliss, ‘tis folly to be wise. |
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| Post 12 made on Monday November 27, 2006 at 22:45 |
Dave E Long Time Member |
Joined:
Posts: | September 2005
282 |
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Who is going to pay for the return trip to the customers' home to fix the battery indicator on their remote? You make a minor change to a customer's system and download it to their remote and now something is screwed up because of a software "update" and it requires ANOTHER FREE SERVICE CALL to the customers' home once URC fixes this problem with a software "update". Who will pay us for the trip? How long will the customer have to get agrivated about it? How many calls do we have to take from upset customers? How many referrals do we lose? "It worked last week before you came out and added that new thingy for us. Why can't you just program it the way it was before?" Sounds like a reasonable solution to me, except the company that makes this great remote won't let us go back to what worked before the last "update".
As has been requested before, how difficult could it be to make available the past few "updates" so if we find a bug, we can go back to a previous version without the new bug???
How difficult is it to have a section on the dealer website for "Known Bugs" so we don't waste time thinking we have something programmed wrong???
How difficult is it to list what has been fixed in a newly released "update"???
If you are marketing to professional installers, why not try communicating with us!!
How about when you open Complete Control Suite and connect to the internet, a red bug appears on any of the buttons at the top to indicate that there have been bugs reported for that remote's software since the last time you connected to the internet. When you click on the button to start that remote control software you can click on a button to see what the known bugs are and any temporary work around, if available. If that particular bug will affect what you are about to program then you should have the option to roll back to a previous version, BEFORE you begin programming.
Just a few suggestion to make a good company a little better.
Hello?, hello? Can you hear me now? Is any body out there?
I'll get off the soap box now and let someone else have a turn.
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Experience is what you get when you don't get what you want.
Any wire cut to length will be too short.
I must be a near GENIUS. All my teachers told me I was at the very PEAK of the bell curve! |
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| Post 13 made on Tuesday November 28, 2006 at 03:01 |
GregoriusM RC Consultant |
Joined:
Posts: | December 1999
9,807 |
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Some good thoughts, Dave. I'd like to see the bug list and work arounds, if any, on URC's site, and the ability to revert to older software.
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When ignorance is bliss, ‘tis folly to be wise. |
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| OP | Post 14 made on Thursday November 30, 2006 at 09:14 |
1ziggi1 Long Time Member |
Joined:
Posts: | September 2006
410 |
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Aynone think any of this will happen before 2007? LOL. On November 27, 2006 at 22:45, Dave E said...
Who is going to pay for the return trip to the customers'
home to fix the battery indicator on their remote? You
make a minor change to a customer's system and download
it to their remote and now something is screwed up because
of a software "update" and it requires ANOTHER FREE SERVICE
CALL to the customers' home once URC fixes this problem
with a software "update". Who will pay us for the trip?
How long will the customer have to get agrivated about
it? How many calls do we have to take from upset customers?
How many referrals do we lose? "It worked last week before
you came out and added that new thingy for us. Why can't
you just program it the way it was before?" Sounds like
a reasonable solution to me, except the company that makes
this great remote won't let us go back to what worked
before the last "update".
As has been requested before, how difficult could it be
to make available the past few "updates" so if we find
a bug, we can go back to a previous version without the
new bug???
How difficult is it to have a section on the dealer website
for "Known Bugs" so we don't waste time thinking we have
something programmed wrong???
How difficult is it to list what has been fixed in a newly
released "update"???
If you are marketing to professional installers, why not
try communicating with us!!
How about when you open Complete Control Suite and connect
to the internet, a red bug appears on any of the buttons
at the top to indicate that there have been bugs reported
for that remote's software since the last time you connected
to the internet. When you click on the button to start
that remote control software you can click on a button
to see what the known bugs are and any temporary work
around, if available. If that particular bug will affect
what you are about to program then you should have the
option to roll back to a previous version, BEFORE you
begin programming.
Just a few suggestion to make a good company a little
better.
Hello?, hello? Can you hear me now? Is any body out there?
I'll get off the soap box now and let someone else have
a turn.
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| Post 15 made on Thursday November 30, 2006 at 09:44 |
blakrj Long Time Member |
Joined:
Posts: | December 2005
225 |
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Not too sure when it'll be fixed
Editor crashes when delete a variable in use - Fixed Jan 9th, reported by myself Dec 29
Update - Expand the size of the list box so that longer variable names can be used - Updated Apri 24, reported by myself Jan 2.
Not too bad, considering I am a lowly consumer and not a CI or AD, or perhaps many others had reported the issue months prior. Not sure.
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