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Original thread:
Post 14 made on Thursday November 30, 2006 at 09:14
Long Time Member
September 2006
Aynone think any of this will happen before 2007? LOL.

On November 27, 2006 at 22:45, Dave E said...
Who is going to pay for the return trip to the customers'
home to fix the battery indicator on their remote? You
make a minor change to a customer's system and download
it to their remote and now something is screwed up because
of a software "update" and it requires ANOTHER FREE SERVICE
CALL to the customers' home once URC fixes this problem
with a software "update". Who will pay us for the trip?
How long will the customer have to get agrivated about
it? How many calls do we have to take from upset customers?
How many referrals do we lose? "It worked last week before
you came out and added that new thingy for us. Why can't
you just program it the way it was before?" Sounds like
a reasonable solution to me, except the company that makes
this great remote won't let us go back to what worked
before the last "update".

As has been requested before, how difficult could it be
to make available the past few "updates" so if we find
a bug, we can go back to a previous version without the
new bug???
How difficult is it to have a section on the dealer website
for "Known Bugs" so we don't waste time thinking we have
something programmed wrong???
How difficult is it to list what has been fixed in a newly
released "update"???
If you are marketing to professional installers, why not
try communicating with us!!

How about when you open Complete Control Suite and connect
to the internet, a red bug appears on any of the buttons
at the top to indicate that there have been bugs reported
for that remote's software since the last time you connected
to the internet. When you click on the button to start
that remote control software you can click on a button
to see what the known bugs are and any temporary work
around, if available. If that particular bug will affect
what you are about to program then you should have the
option to roll back to a previous version, BEFORE you
begin programming.
Just a few suggestion to make a good company a little
Hello?, hello? Can you hear me now? Is any body out there?

I'll get off the soap box now and let someone else have
a turn.

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