Why is it that you 2 DEALERS automatically assume it is defective if YOU cannot get it to work.
I am guessing that you have NOT contacted RTI tech support since it is a long holiday weekend, so you are just flying off the handle without all the facts.
I am not saying that they might not be bad but why don’t you wait to find out for sure before getting on your soapbox a spouting that they are defective.
And as for 100% reliability, there is no such thing. I have had bad AMX out of the box, I have had bad cars of the lot, and I have had bad computers out of the box. This does not stop people from buying these products.
You are kidding yourself if you think that any product can have 100% perfect all the time.
Just calm down and call RTI on Wednesday and find out for sure if the remotes you have are truly bad are not.

Rob