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Forums > CI World > Custom Installers' Lounge
Sony 5000es HDMI issue.....,lost picture...
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Topic:
Sony 5000es HDMI issue.....,lost picture but but not audio
This thread has 2 replies. Displaying all posts.
Post 1 made on Tuesday October 31, 2023 at 11:04
PSS
Select Member
Joined:
Posts:		December 2002
1,520
Have an install about two years old, no prior issues.
Client lost picture to Sony TV from Sony 5000ES AVR. Audio still working(Directv receiver)
Tried power reboot, nothing. I went to site and pressed HDMI out button in the AVR. Went from showing A to off then back to A. Picture came back in. Tested things and seemed ok, for the moment...........
Any idea what the actual issue may be? Maybe try a firmware update at some point? Any thoughts would be appreciated.

Last edited by PSS on October 31, 2023 12:31.
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Post 2 made on Tuesday October 31, 2023 at 11:21
highfigh
Loyal Member
Joined:
Posts:		September 2004
8,322
On October 31, 2023 at 11:04, PSS said...
Have an install about two heard old, no prior issues.
Client lost picture to Sony TV from Sony 5000ES AVR. Audio still working(Directv receiver)
Tried power reboot, nothing. I went to site and pressed HDMI out button in the AVR. Went from showing A to off then back to A. Picture came back in. Tested things and seemed ok, for the moment...........
Any idea what the actual issue may be? Maybe try a firmware update at some point? Any thoughts would be appreciated.

You could do a firmware update, but this might need a hard reset. Next time, unplug the HDMI cable or install an HDMI splitter.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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OP | Post 3 made on Tuesday October 31, 2023 at 12:34
PSS
Select Member
Joined:
Posts:		December 2002
1,520
On October 31, 2023 at 11:21, highfigh said...
You could do a firmware update, but this might need a hard reset. Next time, unplug the HDMI cable or install an HDMI splitter.

You think it's an edid or something about a setting in the AVR, Sony TV, Roku or Directv?
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