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Forums > CI World > Custom Installers' Lounge
Luma (Not Luma View) App Issues?
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Topic:
Luma (Not Luma View) App Issues?
This thread has 7 replies. Displaying all posts.
Post 1 made on Monday September 11, 2023 at 18:34
tgrugett
Select Member
Joined:
Posts:		August 2004
1,850
We have been experiencing issues with cameras struggling to resolve timely and consistantly in the app on both Apple and Android platforms. We are on the due diligance path examining all settings and environments but this seems to be an issue globally accross all of our clients. This has not always been the case.

I am curious if anyone else has been experiencing these same issues. I can provide more specifics if you want. I am not intersted in brand bashing.

Thanks!
http://ilscustom.com
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Post 2 made on Tuesday September 12, 2023 at 15:48
tweetymp4
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Joined:
Posts:		March 2003
2,139
We're having issues with connections via LumaLink... Have been for a couple weeks.

Access via IP is ok.

Tech support has suggested complete reset of NVR's, removal of NVR's from OVRC, and then fresh setup. We've done that on a couple of projects. Very painful to do with limited success. It might get access back, but far from reliable.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
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Post 3 made on Tuesday September 12, 2023 at 19:19
oprahthehutt.
Active Member
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Posts:		December 2011
625
We just use our DYNDNS and port forward.
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Post 4 made on Tuesday September 12, 2023 at 19:21
lippavisual
Senior Member
Joined:
Posts:		December 2007
1,463
On September 12, 2023 at 19:19, oprahthehutt. said...
We just use our DYNDNS and port forward.

Yup, why rely on 3rd party servers? Pretty easy to setup. I use Google DNS Domains and it’s like an extra 5 bucks a year.
www.cablingbyncs.com
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Post 5 made on Wednesday September 13, 2023 at 12:11
tweetymp4
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Joined:
Posts:		March 2003
2,139
On September 12, 2023 at 19:19, oprahthehutt. said...
We just use our DYNDNS and port forward.

95% of our systems are port forwarded.

Various reasons for the other 5%... I'd prefer not to rely on 3rd party servers for this very reason. But it's an issue now and simply replying to trugett that we're seeing issues also.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
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Post 6 made on Wednesday September 13, 2023 at 17:21
goldenzrule
Loyal Member
Joined:
Posts:		July 2007
8,474
I have Luma at my house with 510 NVR, port forwarded and not even using a ddns service at the moment. Have no issues. Everything is loading as quickly as ever
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Post 7 made on Thursday September 14, 2023 at 14:16
tweetymp4
Select Member
Joined:
Posts:		March 2003
2,139
Our issues are LumaLink connections... Slow and unreliable.

DDNS, Port forwarding etc are fine... Except for a handful of NVR's that just crash and go off line spontaneously... OVRC shows them in "limited connectivity" status.. But cameras connected to the NVR's are good. Only solution is a hard reboot of the nvr... At first this was only in a few locations. Now much more widespread.
I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird.
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Post 8 made on Saturday September 16, 2023 at 15:55
goldenzrule
Loyal Member
Joined:
Posts:		July 2007
8,474
On September 14, 2023 at 14:16, tweetymp4 said...
Our issues are LumaLink connections... Slow and unreliable.

DDNS, Port forwarding etc are fine... Except for a handful of NVR's that just crash and go off line spontaneously... OVRC shows them in "limited connectivity" status.. But cameras connected to the NVR's are good. Only solution is a hard reboot of the nvr... At first this was only in a few locations. Now much more widespread.

Lumalink was so unbearably slow when I tried it that I never implemented it in any systems.  To be honest, the less stuff tied to Snap services, the better.  They go down like twice a week
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