Had a customer call me and tell me his 3000 lost its programming.

His son reset the controller.

I zipped his file and sent it to him since he had bought the remote and software back in the days and hoped he could just dump the file into the remote.

When he opens the file it gives him a Microsoft Windows error "Do you want to send info to microsoft prompt" and then shuts down mx 3000 editor.

I tried to open his file on mine and lo and behold it also did the same on my machine.


I then opened every other file on my laptop and the next 10 files opened fine.

I had two copies of his file and both crash everytime I open the file.

HELP

I am not near my machine and won't be able to try anything myself until Friday.
I can always ask him to try the things you may suggest, and I will try sending the file to URC when I get back home to see if they can save my programming.

Any ideas...

Thanks

CI

Is there any chance he's just renaming the file from a ZIP to an RCC and trying to open that?

Nope, Im in fact opening it directly and its not working for me.....

Perhaps an older version of Mx3000 editor would open it properly?

It definitely sounds like the file is corrupted then. Unfortunately, that can happen to any file on your hard drive.

There are probably only two people on the planet who could look at a raw dump of the file to try to find the problem. One of them is deeply engaged in our next generation of products, and the other is Bracken Baker. He's currently working hard at his day job trying to recover a lost database, so I doubt he'd be able to help either.

I wish I had better news, but it sounds like the file is unusable.

However, as a last-ditch effort, you might try starting a new file and import the devices one by one. You'll lose some of your macro programming, but the layouts will be intact.

Best regards,
Dale