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Topic:
mx-3000 not 2 happy
This thread has 15 replies. Displaying all posts.
Post 1 made on Tuesday October 17, 2006 at 18:45
gixxa7500
Lurking Member
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8
newbie here need help with active sync

Last edited by gixxa7500 on October 17, 2006 20:44.
OP | Post 2 made on Tuesday October 17, 2006 at 19:37
gixxa7500
Lurking Member
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8
does anyone know how i can connect this remote to my comp ???
Post 3 made on Tuesday October 17, 2006 at 19:55
GregoriusM
RC Consultant
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December 1999
9,807
We need more information. What error messages are you getting? Do you have the latest version of ActiveSync?

Give us all the information that you can.
When ignorance is bliss, ‘tis folly to be wise.
OP | Post 4 made on Tuesday October 17, 2006 at 20:00
gixxa7500
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8
i have 3.7 the guy at urc said thats the one i want ???
it jus searchs an searchs for the device
but if i click on start
then my comp
the mx3000 is on there even when not plugged in i cant get rid of it
if i click on the drive the folder opens and its empty
OP | Post 5 made on Tuesday October 17, 2006 at 20:02
gixxa7500
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if i plug in the remote shouldnt it read it automatic
and is the older version editor better since it has the live update ???
Post 6 made on Tuesday October 17, 2006 at 20:27
8ate8
Advanced Member
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778
The 'newer' version you downloaded from URC is actually the older version. Your dealer should have provided you with the newest updatable software.
OP | Post 7 made on Tuesday October 17, 2006 at 20:31
gixxa7500
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well the remote came with a cd with live updates lol what version should i use
thanx
OP | Post 8 made on Tuesday October 17, 2006 at 20:43
gixxa7500
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no matter what i try my comp will NOT read this remote i uninstalled and tried over 10 times i tried the get connected button 50 times i have ben trying for like 6 hours now what am i doing wrong
Post 9 made on Tuesday October 17, 2006 at 22:05
Dadio
Long Time Member
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155
Have you tried a different usb port on your computer?

On my laptop for example, only one port will work with the MX-3000, whereas both ports will work fine with my PDA and phone etc.

I also had a previous laptop (Gateway), that we had to replace since it point blank refused to communicate with some MX-3000's even after trying different versions of activeSync and spending a couple of hours on the phone with URC tech support!
Live each day like it's your last. One day you'll be right.
Post 10 made on Tuesday October 17, 2006 at 22:25
GregoriusM
RC Consultant
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December 1999
9,807
Good point on trying a different USB port.

And ActiveSync is at version 4.1 I believe.

Also, if you are connecting through a USB hub, that can be problematic.

Have you tried uninstalling the MX 3000 Editor, and then deleting the MX-3000 folder in Program Files and then reinstalling?
When ignorance is bliss, ‘tis folly to be wise.
Post 11 made on Wednesday October 18, 2006 at 12:39
kep1a
Long Time Member
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December 2005
145
On my Dell inspiron I have to use an externally powered hub because Dells laptops have issues with providing adequate power for the remote to be reliably connected.

You also need to allow time for active sync to install just as the MX-3000 installation instructions describe. If you don not follow the installation instructions to the letter it will never work. When it says in the MX-3000 manual to wait and do not do anything until... that is exactly what has to be done.

Hope this helps,
Ken
OP | Post 12 made on Wednesday October 18, 2006 at 20:02
gixxa7500
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i tried everything i uninstalled like 5 times im workin on 6 hours now im also thinkin the usb also im gonna try a com port now
Post 13 made on Friday October 20, 2006 at 17:28
ljckbailey
Long Time Member
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October 2003
285
Uninstall everything including Active sync. Let the install program do everything through to completion. If you get an error, continue anyway. Do not go into active sync to do anything, ever! The Active sync program has never ever found my remote. Do not plug in the remote yet! When the install is complete, start the editor. Once the editor is up and stable then plug in the remote. The remote should beep twice and you'll get a connect message. It's also a good idea to disconnect the remote before you exit the editor. Additionally you'll have better luck in the long run if you always connect the remote after the software is up and running. Again Active sync has never ever recognized my remote. URC's editor uses Active sync to connect to the remote but the remote does not fully comply with the Active sync protocols.

Email me if you continue to have problems and I'll be happy to try to help you further.
Post 14 made on Saturday October 21, 2006 at 14:39
freakadeak
Long Time Member
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September 2006
143
On October 17, 2006 at 22:05, Dadio said...
Have you tried a different usb port on your computer?

On my laptop for example, only one port will work with
the MX-3000, whereas both ports will work fine with my
PDA and phone etc.

I also had a previous laptop (Gateway), that we had to
replace since it point blank refused to communicate with
some MX-3000's even after trying different versions of
activeSync and spending a couple of hours on the phone
with URC tech support!

He is correct. I had the darndest time, then i switched USB ports on my brand new tablet PC and it worked like a charm. However there was an issue with a DDL for USB i have to install over and over.
OP | Post 15 made on Monday October 23, 2006 at 18:01
gixxa7500
Lurking Member
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October 2006
8
i got it i had to dl a wsebush.sys file or however u spell it
anyway remotes great now i need to tweek it
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