Uninstall everything including Active sync. Let the install program do everything through to completion. If you get an error, continue anyway. Do not go into active sync to do anything, ever! The Active sync program has never ever found my remote. Do not plug in the remote yet! When the install is complete, start the editor. Once the editor is up and stable then plug in the remote. The remote should beep twice and you'll get a connect message. It's also a good idea to disconnect the remote before you exit the editor. Additionally you'll have better luck in the long run if you always connect the remote after the software is up and running. Again Active sync has never ever recognized my remote. URC's editor uses Active sync to connect to the remote but the remote does not fully comply with the Active sync protocols.

Email me if you continue to have problems and I'll be happy to try to help you further.