I have some bad experience with pronto team so far. When I contact the support via email, I recieve 1 answer on 10 mails.

I sended Lavel 3 certification files to prontoteam and distributor in Croatia and nothing happens for abuot two months.

I am from Serbia, Belgrade, but I hope that is not the reason for ignoring my participation in "Pronto world".

If this continues, I will quit using pronto in KNX/EIB smart home instalations because I can not provide eny relevant suppport to my customers.