On September 8, 2006 at 11:58, Surf Remote said...
I wish whoever said that hadn't. It just needlessly causes
concern where there should be none. There's no reason
to supply the non-updateable version to a customer IMO.
Even when I'm doing a local job, I either supply the
updateable version or none at all. The customer either
needs to be able to change the programming themselves
or they don't and that can be done with either version.
I agree with you Surf Remote but this is what the CSR at URC stated. My original question to the CSR was to simply verify that I would receive the software with the live update. I was surprised when she said it was up to the AD and this is when I asked about the specific AD I was considering. I was even placed on hold while she discussed with someone else (I have no idea who) and came back and verified that my AD supplied software with the live update feature. I honestly do not know if this is true since it is possible that the CSR was incorrect. I assumed she spoke to her superior and that he/she would have corrected her if she was wrong.
