All software/support issues should be posted in that huge thread in the other URC forum. It was a new policy started a few months ago to try to crack down on unauthorized dealers.

The registration process will not give you the live updatable software though, rather just what you have. It's the dealer's responsibility to do that.

However, since the sale was so long ago, URC should help you out. Did you email them or call? For some reason, URC never seems to answer e-mails. A quick phone call usually seems to work though.