I have already attemped to contact customer sevice.... no responce since this morning. Are they really that busy?

Anyways, in an attempt to remove reliance on the webstite for updates to my remote I went through and changed all of my TV activities to simple. Now when I'm in DVD navigation mode it sends TWO sets of commands and not just one. I have custom button mappings so I would prefer not to loose all of my activites. Using the manual mode to send the navigation IR signals does NOT send double.