I had a situation where I ordered their 8-N-1 remote and got a free socket rocket. I waited over a week for it. Finally I called and got a similar story as David, but they apparently had my order but had never closed it out. I told them I was very dissapointed and to go ahead and cancel my order and credit my credit card. Since I already purchased the One4All Cinema 6(which I love!!) I did not need it.

Later that day I recieved an e-mail invoice with a $0.00 charge for all my stuff. Two days later, I got my remote and socket rocket. They gave 'em to me free because of their royal screw-up. I think this is pretty cool.

BTW if anyone wants an 8-N-1 remote real cheap....

Tom