Never ever click on cancel at any time during a down or upload.

One thing that you can do is to leave the batteries out for at least 10 hours if not more.

Then if that doesn't work, which it might not but you still need to do it. You can then connect it to the computer and reflash the firmware. When you reflash the firmware the computer will ask you to press reset on the bottum of the remote. But since your remote is in a reset loop, there is no need to press reset.

If they dont work, then read the FAQ for hyper terminal connection.

Rob