You indicated Win8.2 but not 32-bit or 64-bit.

From your main screen.

Start -> Run -> services.msc

May need run this in Administrator Mode.

Find the Pronto Data Server service from the list of services.

Right-click on it and select Properties.

On the Properties - General Tab, you can find the location of the ProntoDataService.exe executable

On my Windows 7 box, it is here:
C:\ProgramData\Philips\Common Database\ProntoDataService.exe

Find that file in Windows Explorer, right click on it for Properties and then on the Compatibility tab, specify the compatibility mode of Windows XP if it is not there already.

As you run PEP2 as an Administrator, you might also ensure that that program runs as an Administrator which is configurable on the Compatibility tab .


There could also be other causes so a forum search on Pronto Data Service or Pronto Data Server might also be of assistance.

Hope this helps.