I'm in the same boat as many others and would never touch a Harmony remote for many years. I've been pretty impressed with their Pro line of remotes recently. What other manufacturer offers IP, IR, and Bluetooth control(not to mention Sonos, Hue, Alexa, Google, Smart Things, Lutron) with both Iphone/Ipad/Touch screen remote control for under $500? I only wish my URC/RTI/C4/Crestron could do that at that price point. I can even send a fairly green installer and he can have a system up and running with some very cool integration in under an hour. Sure, it's not suited for every job and lacks serious customization but for the most part it's a solid product IMO. I'm even more excited that the Harmony Pro 2400 is now out and is built specifically for the custom integrator.