i just called Pronot support and they "confidently" told me there is no way to pull a file from the TSU9800 or TSU9600. what if a new customer asked me to make changes or additions to an already programmed remote by another vendor? what if i smashed my laptop against a wall and my hard drive went into little pieces and i didnt back up :) ? alot of what if's and i cant believe that they never thought of this. is there any way to get the file off of the remote without having to reprogram the entire remote?

thanks in advance