Post 1 made on Wednesday June 30, 2010 at 15:37 |
jroberts Long Time Member |
Joined: Posts: | March 2005 10 |
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i just called Pronot support and they "confidently" told me there is no way to pull a file from the TSU9800 or TSU9600. what if a new customer asked me to make changes or additions to an already programmed remote by another vendor? what if i smashed my laptop against a wall and my hard drive went into little pieces and i didnt back up :) ? alot of what if's and i cant believe that they never thought of this. is there any way to get the file off of the remote without having to reprogram the entire remote?
thanks in advance
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Post 2 made on Wednesday June 30, 2010 at 16:58 |
gopronto Senior Member |
Joined: Posts: | April 2008 1,453 |
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In replay to your pulling down of programs from pronto, this is somthing that installers ask for. How would you feel if you spent 40 hours doing a file with custom graphics and then, someone else came in to pull your file from a remote and use all there file material for free...
Now , as for the backing up of your own data you should be doing this anyway, and it doesnt cost much to even put a copy on a USB stick while you are working on site just incase you spill liquid on your laptop or dropit. :)
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Pronto still one of the best Wi-Fi Remotes, www.ikonavs.co.nz and [Link: axiumcontrol.com] Axium Control |
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Post 3 made on Wednesday June 30, 2010 at 18:51 |
Lyndel McGee RC Moderator |
Joined: Posts: | August 2001 12,992 |
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My 2p as a Software Engineer/Developer.
Your config file and "My Database" are software assets and should be treated as such meaning backup, multiple copies, etc...
With regard to providing configuration file to a customer... I am of the opinion that once customer pays for configuration, it is within their right to make a request for copy of said file. Until it is paid for, whether or not to deliver is up to the vendor.
This was once a highly debated topic. Execute a search for 'upload' and you can read more about it.
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Lyndel McGee Philips Pronto Addict/Beta Tester
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