Since switching to RTI, life has been great, but today was the real clincher! Over the last month, I've spent a few days wrestling with Arcam zone 2 control. The unit required a firmware update, and once that was done, there were some new ir codes that needed to be used for main zone control.

The homeowner had bought her own mx800's and hired me to program them. Well naturally, the new codes were not in the mx db. I had arcam email the hex codes to me, and I made an ir panel to put them into the mx remote. Long story short, the mx remote would not accept the code. I sent over 2 hours waiting on hold with HTM to troubleshoot the remote. They still have not found what was wrong.

So today, I bring my t2+ on site, and put the hex into it. It works flawlessly. I learn the code over to the mx remote and problem solved.

If it wasn't for RTI, it may have taken days or weeks for HTM to get thier act together and solve the importing problem. I can't say enough good things about RTI, and I've only scratched the surface of what thier systems can do!

I've seen the light, and I won't sell an HTM remote again.

WOO HOO....Another RTI Crossover....Way to go!!

Everyday I say to myself, at least once, "Thank God for RTI"!

I feel like they have covered every base... every time I run into a tricky integration issue, they have a solution.

What's more impressive, is that they are accesable... When Matt isn't there, someone else is there to answer my questions, and when you call and make suggestions, they actually take them into consideration.