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Before we spend big $$ for a service call...
This thread has 6 replies. Displaying all posts.
Post 1 made on Friday January 27, 2006 at 20:16
exapno
Lurking Member
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3
Hi

We have a VERY old DirecTV dual dish,around 10 years old (our account # is only 6 digits long!). The dish/LNB are covered with a GoreTex bag.We have 3 receivers which range from 5-8 years old,using a powered RCA multi-plex switcher. After a relatively minor dusting of icy snow,which left a TINY bit of ice on the dish/bag,we have had the worst time maintaining a signal....in clear,although slightly windy weather.

The symptoms?

1. Very intermittant signal response on even transponders...making for patchy reception

2. big difficulty resetting the receiver units - sometimes they go through the proper restart sequence..sometimes not...

we have noticed lately that there have been more outages in windy weather...

we do believe we MIGHT have a tree growth problem with a tall tree directly in line....maybe...10 years is a long time...would this be the problem? or perhaps the multplexer might be worn out?

has anyone ever figured out what the lifespan of some of this equipment might be???

our REAL problem is that we are currently doing the HD debate,as far as do we want to continue with DTV,or perhaps switch back to cable,so we REALLY do not want to invest too much if possible.....


thanks in advance!
Post 2 made on Friday January 27, 2006 at 23:20
Larry Fine
Loyal Member
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August 2001
5,002
You should be able to tell if it's a tree issue by looking.

It sounds more like you need a dish re-aiming.
Post 3 made on Saturday January 28, 2006 at 16:52
davet2020
Senior Member
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February 2005
1,051
On January 27, 2006 at 20:16, exapno said...
The symptoms?

1. Very intermittant signal response on even
transponders...making for patchy reception

2. big difficulty resetting the receiver units
- sometimes they go through the proper restart
sequence..sometimes not...

If a customer of mine is having problems with even channels I first check all outdoor connections. Even transponders use 18 volts and are more susceptible the corrosion caused by water ingress to the connectors. When the receiver reboots most have to look at channel 100 which is 18 volts so that it can download guide data.

When you have problems is the problem that the signal is low or is it gone entirely?

If it is gone entirely and you have good signals on 13 volt odd transopnders, then it is a hardware issue, such as connectors, multiswitch, etc.. If instead it is low then you maybe right about the tree issue.
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 4 made on Sunday January 29, 2006 at 08:29
exapno
Lurking Member
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3
On January 28, 2006 at 16:52, davet2020 said...
If a customer of mine is having problems with
even channels I first check all outdoor connections.
Even transponders use 18 volts and are more susceptible
the corrosion caused by water ingress to the connectors.
When the receiver reboots most have to look at
channel 100 which is 18 volts so that it can download
guide data.


When you have problems is the problem that the
signal is low or is it gone entirely?

If it is gone entirely and you have good signals
on 13 volt odd transopnders, then it is a hardware
issue, such as connectors, multiswitch, etc..
If instead it is low then you maybe right about
the tree issue.

You hit the nail on the head Dave - the even transponders show ZERO on the meter,with the odds hitting high 80's/low 90's during these 'evnts'- our 'normal' signal strength on the evens is usually MID 90's..and we have hit 100 on occasion!

Thanks greatly for the advice....
Post 5 made on Sunday January 29, 2006 at 11:43
davet2020
Senior Member
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Posts:
February 2005
1,051
So since it has been determined that it is a hardware issue check all the outdoor connectors for corrosion. Check the lightning arrestors on the side of the house and there could be a test point up on the roof near the dish.

Do you have more than one receiver. Check to see if this problem is ocurring on other receivers. By doing this you can narrow down the connectors and parts that could be causing you the problem.

Hope this helps,

Dave T
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com
OP | Post 6 made on Sunday January 29, 2006 at 13:13
exapno
Lurking Member
Joined:
Posts:
January 2006
3
On January 29, 2006 at 11:43, davet2020 said...
So since it has been determined that it is a hardware
issue check all the outdoor connectors for corrosion.
Check the lightning arrestors on the side of
the house and there could be a test point up on
the roof near the dish.

Do you have more than one receiver. Check to
see if this problem is ocurring on other receivers.
By doing this you can narrow down the connectors
and parts that could be causing you the problem.

Hope this helps,

Dave T

happens on all three receivers, so I kind of already got it down to either in the dish connection,the line to the multiplexer,or the multiplexer itself....like I said,how long should any of this gear last anyways? The splitter has been powered 24/7/365 for 8 years...we've burned through one set of receivers, so this is why we do not want to invest TOO much in service calls,etc; we will be deciding the HDTV thing in the next few months....and it looks like we should wait a bit for DTV-HD anyways if some of the threads here have it correct!
Post 7 made on Sunday January 29, 2006 at 13:26
davet2020
Senior Member
Joined:
Posts:
February 2005
1,051
You might want to consider getting the protection plan from DirecTV. I think that this about $6.00 per month. It will give you some protection. Granted you will probly know more than the the idiots that they will send out but at least you can point them in the right direction.

The most important factor is that DirecTV is lowering the prices on their receivers but they are looking for commitments for up to two years. If you are not willing to make that committment then the program protection maybe of interest. Check to see if there is a commitment if they have to replace defective receivers.

Hope this helps,

Dave T
If you are going to do the job...why not do it the right way?
www.fairfaxavi.com


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