In July 2007 my Pronto RU960's screen went dead after 18 months use. I sent it back to Philips in the Netherlands after paying a charge of 179.93 Euros (£124.18). After many calls I was told that the unit was awaiting parts and 2 weeks ago I was told that it was repaired and about to be despatched. Yesterday it had still not been dispatched and I couldn't find anyone on the service line to help me. I wrote to the Chairman of Philips Sir Peter Maskell on the 4th September 2007 complaining about the poor service but have not had a reply.
Does anyone have any idea on how I can sort this out or possibly a good up to date contact at Philips.
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