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The following page was printed from RemoteCentral.com:
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ProntoNG TROUBLE LOADING SOFTWARE
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| Topic: | ProntoNG TROUBLE LOADING SOFTWARE This thread has 16 replies. Displaying posts 1 through 15. |
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| Post 1 made on Sunday May 1, 2005 at 00:17 |
I have not done much with my TSU3000 in months. I downloaded the newest software and tried to load it. It tried to load then advised me that I need to remove prior versions...I did. I then tried to reload the new version and I keep getting errors indicating that "error configuring ODBC data source PII_EDIT_GALLERY, ODBC error 6: Component not found in the registry, Verify that the file PII_EDIT_GALLERY exists and that you can access it.
It is also looking for the following others if I ignore
PII_EDIT_IMPORT
PIIDAT
RU950DAT
If I ignore it seems to load the software but will not actually work.
Please ADVISE
Thanks,
Darren
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| Post 2 made on Sunday May 1, 2005 at 06:57 |
ihammerhands Lurking Member |
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I just recently bought a TSU7000 off e-bay. The CD included as well as the version I downloaded off the web gives similer messages as what you experienced. RU980DAT TSU7000DAT TSU7000_IMPORT TSU7000_GALLERY I was worried the problem was related to how I purchased the Pronto! Although my TSU7000 seems to have problems docking. The blue lights, light up when put in the docking station, but I have to push down hard to get it to make the noise letting you know it is connected to the computer via the docking station. Does anyone have a fix to these issues? Millard ihammerhands@yahoo.comThis message was edited by ihammerhands on 05/01/05 12:02 ET.
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| OP | Post 3 made on Sunday May 1, 2005 at 12:32 |
More Details if someone can please assist
The error is 1919
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| Post 4 made on Sunday May 1, 2005 at 17:30 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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I don't know of this is the cause, but if using Windows 2000 or XP, you need to ensure that you have Admnistrator rights to your PC.
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| Post 5 made on Sunday May 1, 2005 at 18:26 |
ihammerhands Lurking Member |
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Will someone post the files we are missing or send you working version to us. thanks, Millard ihammerhands@yahoo.com
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| Post 6 made on Sunday May 1, 2005 at 19:28 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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You aren't missing any files. This is an installation problem.
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| Post 7 made on Sunday May 1, 2005 at 19:47 |
ihammerhands Lurking Member |
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A little hand holding please!
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| OP | Post 8 made on Sunday May 1, 2005 at 20:43 |
I am the administrator on this computer. I am running XP Prof. I have uninstalled...reloaded and continue to have the same problems. I have loaded the software on another computer running W2K and had NO problems. What is the problem or what am I missing that is causing the PII_ ..... errors?
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| Post 9 made on Sunday May 1, 2005 at 21:54 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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There is obviously something different about your environment and I suspect it is related to ODBC.
Can you check something. Go to Control Panel and select Administrative Tools. In there, do you have "Data Sources (ODBC)"?
Do you have any Office programs installed on your PC?
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| OP | Post 10 made on Sunday May 1, 2005 at 23:33 |
I do have the ODBC file...I got the system to load correctly but can not open any files or import into PRONTONG
I am running Office Professional 2003
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| Post 11 made on Monday May 2, 2005 at 02:31 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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How are you trying to open files?
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| Post 12 made on Monday May 2, 2005 at 23:07 |
ihammerhands Lurking Member |
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at google type "windows xp 1919 error" I just got my system fixed using method #2. Good luck. Millard ihammerhands@yahoo.com
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| Post 13 made on Tuesday May 3, 2005 at 04:49 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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I like what the cause is:
"This problem may occur when the following registry subkeys are missing:
HKEY_CURRENT_USER\Software\ODBC
HKEY_LOCAL_MACHINE\SOFTWARE\ODBC
These subkeys may have been removed if you removed a Corel program, including a program in the Corel WordPerfect Office family of products"
Daniel is a Corel fan. Has it happened to him?
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| Post 14 made on Tuesday May 3, 2005 at 05:03 |
Daniel Tonks Wrangler of Remotes |
Joined:
Posts: | October 1998
28,781 |
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Nope. But I haven't uninstalled without reinstalling.
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| OP | Post 15 made on Wednesday May 4, 2005 at 20:38 |
Someone has to understand what this is calling for. Please provide some additonal advice
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