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Solved-Ubiquiti and Sonos issue
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| Topic: | Solved-Ubiquiti and Sonos issue This thread has 11 replies. Displaying all posts. |
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| Post 1 made on Monday June 19, 2023 at 16:25 |
Gman Select Member |
Joined:
Posts: | February 2009
2,248 |
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Today we had a hell of a time getting a Sonos arc and an older playbar on a customers network. Finally I set it up with my phone under my account and it worked. Tried adding the customers iPhones to an existing system. Would not connect. Couldn’t find the Sonos system. Download speed at the arc is 171 mbps. Was on the phone with Sonos TS for hours.They made some changes in the Ubiquiti settings but still couldn’t connect S2 to the system. The modem is a Bell Hub Giga. Help please.
Last edited by Gman on June 20, 2023 14:44.
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| Post 2 made on Monday June 19, 2023 at 16:32 |
SWOInstaller Select Member |
Joined:
Posts: | October 2010
1,596 |
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Do you have a UBQ router in between the modem and APs? I have done may systems with UBQ and Sonos and not had any issues. Does the home owner have "use local network" enabled on their phone? Stupid question but have run into this issue.
What if you setup a SSID specific for the sonos system?
If you see the playbar on your phone does it need a firmware update to get it to S2? What if you transfer the Sonos account to the customer?
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You can't fix stupid |
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| OP | Post 3 made on Monday June 19, 2023 at 17:06 |
Gman Select Member |
Joined:
Posts: | February 2009
2,248 |
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There is a ubiquiti non managed switch going into the Bell router. Updated playbar firmware to current
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| Post 4 made on Monday June 19, 2023 at 18:20 |
buzz Super Member |
Joined:
Posts: | May 2003
4,383 |
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Harvested the following from the Sonos community: - Log into the UniFi controller.
- In the Settings tab, click WiFi
- Click WiFi under the Settings page
- Click on the network SSID. Note: if there are multiple SSIDs that the players and controllers connect to, the same will need to be done for each SSID.
- Scroll down to Advanced Configuration and set it to Manual
- Scroll down to Multicast Management and click on Show Options
- Disable the following options by unchecking the Enable option:
- Multicast and Broadcast Control (blocks all multicast and broadcast for non-listed devices).
- Multicast Enhancement (converts multicast to unicast when possible).
- Client Device Isolation (prevents wireless client on the same AP from communicating with each other).
- Proxy ARP (converts broadcast to unicast when possible).
- Click on the Apply Changes button at the bottom of the page.
- Once completed, allow up to a minute for the AP to provision (apply the settings) and restore online connection, then proceed to rebooting or regrouping the Sonos Players.
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| Post 5 made on Tuesday June 20, 2023 at 08:26 |
musictoo Active Member |
Joined:
Posts: | January 2005
542 |
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Also make sure that network permission is turned on for Sonos on the clients device.
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| OP | Post 6 made on Tuesday June 20, 2023 at 14:12 |
Gman Select Member |
Joined:
Posts: | February 2009
2,248 |
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On June 19, 2023 at 16:32, SWOInstaller said...
Do you have a UBQ router in between the modem and APs? I have done may systems with UBQ and Sonos and not had any issues. Does the home owner have "use local network" enabled on their phone? Stupid question but have run into this issue.
What if you setup a SSID specific for the sonos system?
If you see the playbar on your phone does it need a firmware update to get it to S2? What if you transfer the Sonos account to the customer? Well guess what? Use local network wasn’t enabled. Turn it on and connected fine. Thanks Paul
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| Post 7 made on Tuesday June 20, 2023 at 16:10 |
SWOInstaller Select Member |
Joined:
Posts: | October 2010
1,596 |
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On June 20, 2023 at 14:12, Gman said...
Well guess what? Use local network wasn’t enabled. Turn it on and connected fine.
Thanks Paul Has caught me a few times, now is one of the first things I check if a phone won't connect, especially if it is working on my own device.
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You can't fix stupid |
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| Post 8 made on Tuesday June 20, 2023 at 16:49 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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On June 20, 2023 at 16:10, SWOInstaller said...
Has caught me a few times, sounds like one of those things that the mfr assumes should come out of the box turned off...
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 9 made on Wednesday June 21, 2023 at 11:02 |
flandon Advanced Member |
Joined:
Posts: | September 2004
805 |
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Where is the "Use Local Network" Setting?
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Flandon the mighty Dragon Fisher |
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| OP | Post 10 made on Wednesday June 21, 2023 at 15:09 |
Gman Select Member |
Joined:
Posts: | February 2009
2,248 |
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On June 21, 2023 at 11:02, flandon said...
Where is the "Use Local Network" Setting? Settings>Privacy & Security> Local Network
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| Post 11 made on Friday June 23, 2023 at 14:17 |
mrtristan Select Member |
Joined:
Posts: | October 2003
1,634 |
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I think this happens during initial set up of the Sonos app on the customer's phone when they don't agree to allow it's use on Local Network.
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| Post 12 made on Friday June 23, 2023 at 14:23 |
SWOInstaller Select Member |
Joined:
Posts: | October 2010
1,596 |
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On June 21, 2023 at 11:02, flandon said...
Where is the "Use Local Network" Setting? Its on the phone iPhone: Settings -> Privacy & Security -> Local Network, enable/disable as you seem fit You can also go into Settings, scroll down to the app and select it and turn ON/OFF local settings from there too
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You can't fix stupid |
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