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Samsung TV stopped accepting IR commands??
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| Topic: | Samsung TV stopped accepting IR commands?? This thread has 13 replies. Displaying all posts. |
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| Post 1 made on Saturday April 22, 2023 at 17:03 |
PSS Select Member |
Joined:
Posts: | December 2002
1,520 |
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I have a Samsung 8K (QN85Q900TSF) that has been working fine with an emitter on it until recently.
His original Samsung rf remote works. I tried a few factory Samsung TV IR remotes and some different ir codes from my URC library.
Also changed the emitter, nothing ir seems to be working on this TV now.
Unplugged the TV for 10 mins as well.
I can't find anything in the menus regarding ir commands.
The cec is on, tried turning it off- no luck.
Any ideas how to fix would be great.
URC Total Control (using Accelerator 3)
MRX30
1480 remote
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| Post 2 made on Sunday April 23, 2023 at 08:40 |
Mac Burks (39) Elite Member |
Joined:
Posts: | May 2007
17,518 |
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I don’t have an answer for you but one thing I started doing is carrying an older IR only Samsung remote with me to test IR.
You may (if you haven’t already) want to try factory reset of the Samsung TV.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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| Post 3 made on Sunday April 23, 2023 at 11:04 |
joelusi Long Time Member |
Joined:
Posts: | October 2011
370 |
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You can also try turning off bluetooth on the TV itself.
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| Post 4 made on Monday April 24, 2023 at 08:17 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,299 |
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the urc IP control module works pretty well. (even over wifi)
you could try that if the IR on the TV is defective.
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| Post 5 made on Monday April 24, 2023 at 13:02 |
tweetymp4 Select Member |
Joined:
Posts: | March 2003
2,139 |
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I've seen this a few times over the years with Samsung TV's
The board that holds the IR pickup in the TV (inside of the samsung logo bump-out) needed to be replaced.
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I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird. |
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| Post 6 made on Saturday May 13, 2023 at 07:36 |
Bella8Corey Junior Member |
Joined:
Posts: | October 2021
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I usually call a familiar repairmanm a local workshop and he helps me a lot!
Last edited by Bella8Corey on May 14, 2023 01:26.
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| Post 7 made on Saturday May 13, 2023 at 08:07 |
Brentm Ethereal Home Theater |
Joined:
Posts: | July 2003
2,688 |
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Disconnect all HDMI cable and then try, we have seen noise on the HDMI feeds cause this.
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Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell |
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| OP | Post 8 made on Sunday May 14, 2023 at 11:07 |
PSS Select Member |
Joined:
Posts: | December 2002
1,520 |
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I can’t find a “local shop”. Seems if it’s not under warranty it’s not worth repairing
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| OP | Post 9 made on Sunday May 14, 2023 at 11:09 |
PSS Select Member |
Joined:
Posts: | December 2002
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On May 13, 2023 at 08:07, Brentm said...
Disconnect all HDMI cable and then try, we have seen noise on the HDMI feeds cause this. We’ll try this BEFORE we try replacing the ir board next week. I’ll let you know if it worked.
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| Post 10 made on Tuesday May 16, 2023 at 14:46 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,104 |
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I've sent you an email with LOTS of phone numbers, and perhaps there's a helpful number in there somewhere.
If you DO find someone helpful, I'd appreciate knowing what the humber or URL is.
Thanks and best of luck!
Ernie
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| OP | Post 11 made on Wednesday May 17, 2023 at 00:18 |
PSS Select Member |
Joined:
Posts: | December 2002
1,520 |
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* UPDATE *
We went out today. First we tried unplugging all HDMI's and Ethernet (per Brent's suggestion), still no IR working. Unplugged for 10 minutes, still a no go. Then we replaced the IR sensor on the TV with Samsung part. Still had no IR response!!
So, set it up for IP control via URC TC system. After set up it's working fine via IP control. I'm a little worried if the Samsung loses the "token" between URC.
How's your experience with Samsung's via IP? Ever lose it's connection?
I'm still wondering if I have any other options to try and make the IR work again......
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| Post 12 made on Wednesday May 17, 2023 at 08:53 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,299 |
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i've only had issues when the customer finger fooks the menu settings. other than that, urc ip control has been pretty solid, and I work on boats, so the tvs lose power all the time.
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| Post 13 made on Monday May 22, 2023 at 14:07 |
tweetymp4 Select Member |
Joined:
Posts: | March 2003
2,139 |
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Random thought... Is there something in the hospitality settings or service menu that would disable IR?
Last edited by tweetymp4 on May 22, 2023 18:28.
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I'm Not an engineer, but I play one on TV.
My handle is Tweety but I have nothing to do with the organization of similar name. I just had a really big head as a child so folks called me tweety bird. |
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| Post 14 made on Monday May 22, 2023 at 14:26 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,299 |
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pretty sure there is a setting for that.
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