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Forums > Professional > Philips Pronto Professional
PEP v1.1 and vista problem
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PEP v1.1 and vista problem
This thread has 5 replies. Displaying all posts.
Post 1 made on Saturday April 4, 2009 at 13:08
brasch
Long Time Member
Joined:
Posts:		December 2008
87
Hi,

I've used PEP v1.1 on my vista laptop for quite some time now. Today I tried to open the program and this error message popped up

problem signature:
Problem Event Name: APPCRASH
Application Name: ProntoEdit Professional.exe
Application Version: 1.1.20.0
Application Timestamp: 4683950f
Fault Module Name: ProntoEdit Professional.exe
Fault Module Version: 1.1.20.0
Fault Module Timestamp: 4683950f
Exception Code: c0000005
Exception Offset: 0000e632
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1030
Additional Information 1: 9418
Additional Information 2: de387fcbb2e2a8447f96a11c7c1f8dd8
Additional Information 3: d0f2
Additional Information 4: 747aec15d9c29dce9e8e94774714417c

Read our privacy statement:
[Link: go.microsoft.com]


any ideas why it won't work anymore?
Reply
Post 2 made on Monday April 6, 2009 at 10:59
Lyndel McGee
RC Moderator
Joined:
Posts:		August 2001
13,006
Look at some of your recent windows updates like msxml.

Search this forum and NG forum for info on MSXML as a possible source.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Reply
OP | Post 3 made on Monday April 6, 2009 at 14:27
brasch
Long Time Member
Joined:
Posts:		December 2008
87
now it works again, thanks
Reply
Post 4 made on Monday April 6, 2009 at 18:48
Lyndel McGee
RC Moderator
Joined:
Posts:		August 2001
13,006
Was it an MSXML Update that caused the problem?
Lyndel McGee
Philips Pronto Addict/Beta Tester
Reply
OP | Post 5 made on Wednesday April 22, 2009 at 19:20
brasch
Long Time Member
Joined:
Posts:		December 2008
87
yes
Reply
Post 6 made on Wednesday April 22, 2009 at 20:40
Lyndel McGee
RC Moderator
Joined:
Posts:		August 2001
13,006
Thank you for the followup.
Lyndel McGee
Philips Pronto Addict/Beta Tester
Reply


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