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The following page was printed from RemoteCentral.com:
URC Technical Support Position in...
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Topic: | URC Technical Support Position in Harrison, NY This thread has 14 replies. Displaying all posts. |
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Post 1 made on Monday November 15, 2010 at 16:42 |
URC-HR Lurking Member |
Joined: Posts: | November 2010 1 |
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Requirements:•CEA/CompTIA DHTI+ certification, CEDIA installer level 1 certification, CTS certification or relevant competency/experience strongly preferred •1-3 yrs installation and troubleshooting experience with low voltage multi-zone residential A/V systems, distributed audio and home networks •Expert level working knowledge of Windows XP, Windows 7 and Vista operating systems. (Mac OS experience a plus) •Ability to multitask is crucial, and outstanding verbal and written communication skills are imperative •Must be highly motivated to research and solve technical issues relating to AV setups •Knowledge of home network setup and troubleshooting is required, however, this is not an IT network helpdesk position.•Must be willing and able to learn new software platforms thoroughly on an ongoing basis •Must be flexible as shifts vary to accommodate west coast customers Candidate’s main function will be answering phones to provide technical assistance to other A/V professionals, internal and external sales reps and other team associates. This position is within an organization that provides strong growth potential and generous benefits (Medical, Dental, Eye, matching 401K plan, paid sick and vacation time, bonuses etc.). If you have a strong work ethic, professional attitude and are customer service oriented, please email resume and salary requirements to hr@universalremote.com. Resumes without salary requirements will not be considered.
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Post 2 made on Tuesday November 16, 2010 at 01:46 |
SOUND.SD Loyal Member |
Joined: Posts: | April 2006 5,523 |
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I hope this is true and your intent is to hire a canidate with these skills because thats certainly not the level of service I get when I call in. Its bordering on call banks in India with check lists to guide the discussion the last few times. Hopefully you are working on CI friendly tech support with shorter wait times. I applaud the decision to post this here if it is with the intent to hire (which I think it is) not bolster opinion of your tech support.
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Bulldog AV - San Diego, CA www.bulldog-av.com[Link: facebook.com] |
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Post 3 made on Saturday December 11, 2010 at 20:52 |
brucewayne Advanced Member |
Joined: Posts: | March 2006 895 |
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Tech support job for urc is a pretty cool job . I did it for 6 months and loved it . But it was an hour drive each way .
Sound Sd . I called tech support the other day and got their top tech support guy and he told me I was doing something wrong and was my Fault . Call back ten mins later and got a new guy and solved my problem in 2 sec .
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brucewayne |
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Post 4 made on Tuesday December 14, 2010 at 21:48 |
tweeterguy Loyal Member |
Joined: Posts: | June 2005 7,713 |
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That's classic. What's the name of this new guru?
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Post 5 made on Tuesday December 14, 2010 at 22:38 |
39 Cent Stamp Elite Member |
Joined: Posts: | May 2007 17,519 |
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On December 11, 2010 at 20:52, brucewayne said...
Call back ten mins later and got a new guy and solved my problem in 2 sec . This isn't a URC specific "feature". All tech support lines are this way. Keep hanging up until you get someone who knows what they are doing.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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Post 6 made on Friday December 17, 2010 at 21:50 |
thefish Founding Member |
Joined: Posts: | September 2001 1,721 |
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I had the pleasure of URC tech waisting my time for an hour today only to still not have the problem solved.
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Post 7 made on Friday December 17, 2010 at 22:21 |
Duct Tape Loyal Member |
Joined: Posts: | November 2008 5,299 |
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On December 17, 2010 at 21:50, thefish said...
I had the pleasure of URC tech waisting my time for an hour today only to still not have the problem solved. he wrapped your time around his waist? i'd be upset too!
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Post 8 made on Thursday December 23, 2010 at 01:01 |
roddymcg Loyal Member |
Joined: Posts: | September 2003 6,796 |
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On December 14, 2010 at 22:38, 39 Cent Stamp said...
This isn't a URC specific "feature". All tech support lines are this way. Keep hanging up until you get someone who knows what they are doing. I did this with Lutron recently, and it was a late Friday so only one guy was left and he answered every call I placed. And he was total douche bag right from the get go. And of course he was on weekend duty as well. Nothing like having the lights go down and nobody will help you...
Last edited by roddymcg on December 23, 2010 01:40.
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When good enough is not good enough. |
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Post 9 made on Thursday December 23, 2010 at 17:35 |
vapochill Long Time Member |
Joined: Posts: | January 2010 69 |
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Why even have a URC forum when you (URC) don't even use it?
mind boggling.
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Post 10 made on Tuesday December 28, 2010 at 15:11 |
Control Remotes Super Member |
Joined: Posts: | August 2003 3,434 |
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Wow! That's a pretty demanding list of requirements. Maybe it will help the quality of support, as the products become increasingly complex. Good for URC taking that initiative!
Damon
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Remote Programming Services for URC Remotes http://www.PremierAVDesigns.com - 914-509-5360 Follow me on Twitter @HomeTheaterNY |
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Post 11 made on Thursday December 30, 2010 at 03:04 |
Glackowitz RC Moderator |
Joined: Posts: | May 2002 3,793 |
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On December 23, 2010 at 17:35, vapochill said...
Why even have a URC forum when you (URC) don't even use it?
mind boggling. URC Has their own Forum on their website. URC doesnt sponsor this forum but does have a few people drop in from time to time
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There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far. |
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Post 12 made on Thursday December 30, 2010 at 04:10 |
SOUND.SD Loyal Member |
Joined: Posts: | April 2006 5,523 |
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On December 30, 2010 at 03:04, Glackowitz said...
URC Has their own Forum on their website. URC doesnt sponsor this forum but does have a few people drop in from time to time I think he is talking about THEIR forum. I hope he doesn't expect URC to mandatory follow THIS forum. That is just a bonus.
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Bulldog AV - San Diego, CA www.bulldog-av.com[Link: facebook.com] |
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Post 13 made on Monday January 3, 2011 at 15:01 |
vapochill Long Time Member |
Joined: Posts: | January 2010 69 |
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On December 30, 2010 at 03:04, Glackowitz said...
URC Has their own Forum on their website. URC doesnt sponsor this forum but does have a few people drop in from time to time My post was referring to their forum. It's mind boggling to me that they have a nice forum in which they expect "us" programmers/installers to use. They even have a wonderful "job networking" section located on their forum. however their own HR department decided to make and account and post their job in here instead?
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Post 14 made on Sunday January 23, 2011 at 11:21 |
highfigh Loyal Member |
Joined: Posts: | September 2004 8,322 |
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On January 3, 2011 at 15:01, vapochill said...
My post was referring to their forum. It's mind boggling to me that they have a nice forum in which they expect "us" programmers/installers to use. They even have a wonderful "job networking" section located on their forum. however their own HR department decided to make and account and post their job in here instead? If you would read the welcome to the newest member in the link, you'll see that Remote Central has over 91,000 registered members. Where do you think they'll get more responses? [Link: remotecentral.com]
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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Post 15 made on Sunday January 23, 2011 at 14:47 |
djy RC Moderator |
Joined: Posts: | August 2001 34,761 |
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On January 23, 2011 at 11:21, highfigh said...
If you would read the welcome to the newest member in the link, you'll see that Remote Central has over 91,000 registered members. Where do you think they'll get more responses? [Link: remotecentral.com]Alas the commute, for me, would be a little too demanding.
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