On February 29, 2008 at 17:55, Charles Ledbetter said...
There are a lot of threads out here that are all waiting
for responses from URC. Probably not coming.
Last month's Wired did a story on "Why Things Suck" and
included Junk Mail, Air Travel, Spam Filters and things
like that. I'd love to add in "Pro/consumer grade Universal
Remotes." Let's face it gang, they all suck. The Pronto
was the best thing going for a while because it had great
support. Still not a great remote as it was too tied
to touch screen technology. They came out with a color
model with more buttons but it was really expensive.
URC started to look good with their prices but stick you
with crippleware unless you buy it from an authorized
dealer. Why is that OUR problem? Why do the SELL them
to unauthorized dealers? And, well, you see how poor
their support is....
What we need is the "Tivo" of Universal Remotes. Decent
hardware born out of need and crazy good technical support.
Tivo beat a superior product (ReplayTV) because of their
support and responsiveness to their customer
Pardon me for saying this, but this post was so full of crap. URC's customer support is fine. This webite and posting mechanism is not a forum for URC to answer officially. Yes, occasionaly they do. But they are not obligated to do so. Second, this person was not asking a support related question. His question to URC is when are they going to come out with a new IR database? Then, after finding out he wanted an IR code for a Denon receiver, one could guess that he is pretty unknowledgable. Denon codes are very interchangeable, and they do report the hex based IR codes in form of spreadsheet for every model. Also, this forum is full of people who own the receiver or have worked with it. Third, just because URC wants to protect their line after admittingly venturing down the wrong path that is not only okay, it is commedable.
By the way, Tivo's customer support is not good. I have had severel experiences with the customer service there that would indicate that they don't know what they are doing. They have blamed my cable company many times on software limitations, and offer absolutely NO information on anything related to the development and implementation process. URC is a freakin gossip column compared to Tivo in that regard.
Don't comlain because a company wants to go in a direction that is different from your best interests. And definately don't talk about bad customer service when a stupid question is asked in a forum that a company does not use for such things.
