On January 6, 2008 at 18:44, Lee Kropp said...
Are you one of those reps that prowl the forums trying
to drum up business. Going though your post you seem
to be very up to date on everything that is going on with
the Harmony product line?
I am not affiliated with Logitech or any of its partners. I think most of my posts were in the URC forums before the split.
I use a Harmony 720 remote now, but I used URC MX remotes (MX-500 and MX-700) for years. I switched because I did not have the patience necessary to maintain my MX-700. I make frequent changes to my equipment setup and redoing every macro and activity just took too much time with the MX-700. If I were able to stick with a single A/V setup for any significant length of time, I'm sure I would have a MX-900 today.
On January 6, 2008 at 18:44, Lee Kropp said...
So I am still missing the point of your thread. Is it
because Harmony has a remote that feels good? Should
my sales pitch change to "you need to buy this remote,
look at how good it feels in your have"? Last time I
checked I have yet to develop remote wrist, or even a
blister do to a poorly developed remote. My client buy
what I recommend, and I recommend the URC remotes because
of the ease of use for me and my installers.
By remote design, it should be obvious that I am talking about the hardware, not the software. Clearly the level of customization possible with the Harmony and URC software is not comparable.
Would you recommend a remote to a customer that wasn't comfortable to use? If the customer said hard buttons were important to them, would you recommend a remote with small, tightly-spaced buttons that were difficult to use by feel? I doubt it.
Button layout and feel has more to do with URC's success than any CI setup feature. URC had a loyal following of MX500 users long before they had any sort of PC software. Most A/V enthusiasts couldn't give a #%@% about what CI features a remote does or doesn't have. They want it to control all their equipment, and they want it to do so with a high degree of usability.
In the past, there weren't many choices if a customer wanted a remote with a LCD, ergonomic layout, and relatively large, well-spaced buttons for most functions that were responsive and easy to use by feel. If that's what the customer wanted, URC was basically the only game in town for a very long time.
Until this announcement, Harmony only had its simple, wizard-based activity setup, somewhat lower cost, and Logitech marketing and distribution machine. Past Harmony designs were not at all comparable to URC remotes in terms of button layout or feel / responsiveness. I think that is generally agreed by users of both brands.
The Harmony One changes that. The Harmony One still may not be up to the level of the MX-900 or MX-950 in these areas, but from the impressions I've heard, it is now in the same ballpark. I've heard CES attendees say they like it better than the MX-810. Combine that with its simple, wizard-based activity setup and large database of discrete IR codes, and Harmony has a powerful combination, at least so far as consumers and end-users are concerned.
High levels of customization are unnecessary for a significant percentage of customer setups. URC said the MX-810 and its software would fill the needs of many customers without the need for a highly skilled CI. The Harmony One would seem to fall into the same category. If what I have heard is true, CIs and DIY A/V enthusiasts will soon have a viable alternative to MX remotes for those same situations.
Last edited by RonL
on January 7, 2008 13:53.