We have been installing RTI for the past 3 years and while we LOVE the T2-C design and RTI's design software, the amount of T2-C failures we have has been alarming to say the least. At any given time we have anywhere from 4-8 remotes in for service!
RTI has been great in dealing with these issues and has taken care of every single product we send in for repair but enough is enough!
We are eagerly awaiting the release of the new Touchscreen Remote from Crestron's Prodigy line to see if this will be a good fit for us....