On December 31, 2009 at 17:08, carpecervisi said...
Sorry, I was out of town for a few days and wasn't able to check this thread.
I hope you had a good holiday.
It's funny, you guys really must think all end users are morons if you think they don't even know what remote they own. lol
That's not it at all. We do get alot of people who think they have one thing or think they are entitled to something, but aren't.
I believe this points out a very real flaw in RTI's end user support. It's not realistic to expect a retailer will be able to service needs a month from now, let alone a few years from now. What is an end user to do?
I, as well as most on here, service products we sold years ago, so you are wrong there. It is realistic to expect us to take care of you years from now. You need to find the dealers who aren't in it for a quick buck, but who have been around a while and are just interested in taking care of you as a client, not a customer.
Some suggested contacting another dealer in the area, to which I'll reply "are you crazy"? Why would I want to get pinched again for something that should (and in my case, did) come with the remote?
Refering to above answer, software did not come with the remote. The particular dealer, you hired, chose to break his dealer agreement with RTI and give you the software. RTI remotes are designed for a rofessional, who has had much training, to install and program. That is why the software is not available to end-users, same as Crestron, AMX, Elan, Lutron, and others.
Every time I hop into the RTI area here, I get frustrated all over again by the attitudes of some who think they, and they alone, are capable of programming and getting the most out of these remotes. It's not rocket science, it's elitism and egos getting in the way of good customer support.
There you are wrong. I am very confident that many of my customers are very capable of programming remotes, that doesn't mean I'm am going to give them the software. If they want to be able to do it themselves after I leave, then I will sell them a URC remote and give them the software, because at the moment, it is allowed. But they won't get any tech-support for programming it from URC, that is reserved for dealers, at least for the pro remotes.
I really do appreciate the help and advice offered, even if it wasn't what I had hoped for.
There are DIY remotes out there, unfortunatly for you, RTI isn't one of them. I wish you the best, and would still recomend finding a dealer in you rea. You could also give RTI a call to find out who are some off the better guys in your area. They will never send you to some fly-by-night guy.
