Sorry, I was out of town for a few days and wasn't able to check this thread.

It's funny, you guys really must think all end users are morons if you think they don't even know what remote they own.  lol

I believe this points out a very real flaw in RTI's end user support.  It's not realistic to expect a retailer will be able to service needs a month from now, let alone a few years from now.  What is an end user to do?

Some suggested contacting another dealer in the area, to which I'll reply "are you crazy"?  Why would I want to get pinched again for something that should (and in my case, did) come with the remote? 

Every time I hop into the RTI area here, I get frustrated all over again by the attitudes of some who think they, and they alone, are capable of programming and getting the most out of these remotes.  It's not rocket science, it's elitism and egos getting in the way of good customer support.

I really do appreciate the help and advice offered, even if it wasn't what I had hoped for.

Cheers,
-chad