I am sick of people bashing a company that has been very good to us. If you don't like it, then don't use it. Are they perfect, no, but who is?
Who esle does as many trainings?
Who else does a rewards program like RTI?
URC makes great remotes, but have you tried calling their tech support?
Prontos are nice, beautiful graphics, 2-way, but where are the keypads?
Harmony, well, no need to say anything.
Nevo, practice makes perfect, they need alot more practice.
C4, Crestron, AMX, and Elan make great products, but not everyone is able carry them.

Try this next time you feel like whining, do it somewhere else, because most uf us don't care. We are on here because we like RTI, and what it CAN do, not to cry about what it CAN'T do.