When all else fails, you can have a look here as these codes are proven and do work.

[Link: remotecentral.com]

Just because you have a 9600 does not mean that you cannot use codes from either a CCF or a PCF file. Sometime it pays to see what's out on the other forums and file sections, even though they are not the 9600.

That being said, the FAQs in the Pronto and Pronto NG forums are also invaluable because you are dealing with a program that is 3rd generation and has evolved throughout time. Classic Pronto to Pronto NG to Pronto Professional.