I got one TSU3000 back when the editor would just eat
your computer.... never touched a black and white pronto
after that. I held off on the 7000 untill I ren out of
the 6000s and have had about4 RMAs on the 7000~7500 series
out of several hundred programmed.

With the 9600... well I was in the earliest class I could
get in. Kind of bummed that I was going to have to redo
a lot of graphics.. but the Escient volume control was
messed up at the time. Plus the DVD server feature still
doesn't work, and that is what we bought it for. I tried
it a few times with just generic macros when people here
said they were missing codes... that happened too. SO
basically my one 9600 and 9400 just sit in the boxes in
my test room.

The RFX6500 was SOOOOO MUCH better that the 6000. Use
them all the time and am much happier with the rang and
reliability. Only thing I really had to watch out for
was the antenna lead being too close to AC wires, well
that and the flasher cables don't like AC wires either.

As for RMAs. I could hit my local A#$D with a rock from
my front door. When I have a RMA I just take it to them
and get a replacement. If I need a different product...
well that is a bit more of a chore. But they are more
likely to listen to my bitching if I am standing infront
of them.