Bumping my own thread with a couple of corrections and a status update:

First, I want to reiterate that my dissatisfaction is NOT with Philips NOR with the Pronto 9600. I realize that even the best products from the best manufacturers sometimes fail. My issue is simply with the repair facility (which is in Arkansas, not L.A. as I'd originally stated -- correction #1).

Second, I received a PM from the software engineers that I'd mentioned. Correction #2, they're in Brussels, not Eindhoven. Apologies to them for that.

They offered to intervene in my behalf to expedite the return of my baby.

For this, I'm very grateful and once again hopeful. They have always been exceptionally supportive and quick to reply.

I just wanted to thank them publicly for their offer of assistance. The next time I'm over there, I think I'll stop in and buy them lunch!

-doug-