I got one TSU3000 back when the editor would just eat your computer.... never touched a black and white pronto after that. I held off on the 7000 untill I ren out of the 6000s and have had about4 RMAs on the 7000~7500 series out of several hundred programmed.

With the 9600... well I was in the earliest class I could get in. Kind of bummed that I was going to have to redo a lot of graphics.. but the Escient volume control was messed up at the time. Plus the DVD server feature still doesn't work, and that is what we bought it for. I tried it a few times with just generic macros when people here said they were missing codes... that happened too. SO basically my one 9600 and 9400 just sit in the boxes in my test room.

The RFX6500 was SOOOOO MUCH better that the 6000. Use them all the time and am much happier with the rang and reliability. Only thing I really had to watch out for was the antenna lead being too close to AC wires, well that and the flasher cables don't like AC wires either.

As for RMAs. I could hit my local A#$D with a rock from my front door. When I have a RMA I just take it to them and get a replacement. If I need a different product... well that is a bit more of a chore. But they are more likely to listen to my bitching if I am standing infront of them.