What I dont understand is, this is a product that one
wouldnt just buy on the internet without doing any research.
I mean what did you know about it?


Did you expect that it would come preprogrammed?


Did you expect that the programming would be self explanatory?


How do you buy something like this, just because a friends
was cool? Its not like a TV or a piece of art?


I am not suggesting that you couldnt figure it out....
Im just curious how you expected to get it working without
any knowledge about the product. I have seen Crestron
products I like, but I didnt just sign online and order
one.

Anyways that curiosity aside.... as Tom said above, once
you get the software we can help get the remote up and
running.