What I dont understand is, this is a product that one wouldnt just buy on the internet without doing any research. I mean what did you know about it?

Did you expect that it would come preprogrammed?

Did you expect that the programming would be self explanatory?

How do you buy something like this, just because a friends was cool? Its not like a TV or a piece of art?

I am not suggesting that you couldnt figure it out.... Im just curious how you expected to get it working without any knowledge about the product. I have seen Crestron products I like, but I didnt just sign online and order one.


Anyways that curiosity aside.... as Tom said above, once you get the software we can help get the remote up and running.