Customer that purchased before the mass release of the
policy was instated should have availability to software
and updates up to the date of purchase of the remote.
URC did not contract with these clients to continually
provide live updates, it was simply a nice feature that
end users enjoyed for a period of time. I dont think
it said anywhere on the box (or otherwise implied) that
the live update feature was part of the remote package.

Customers that purchase after, get the remote as it was
meant to be sold. Programed and sold by custom installers.
Dealers will offer clients deals on the remotes, but
we have to be protected against people selling it for
less than our cost.


It cant be said enough that the COMPLETE CONTROL line
of remotes was ALWAYS URC's CUSTOM/PROFESSIONAL LINE.
They also have a consumer line.