Customer that purchased before the mass release of the policy was instated should have availability to software and updates up to the date of purchase of the remote. URC did not contract with these clients to continually provide live updates, it was simply a nice feature that end users enjoyed for a period of time. I dont think it said anywhere on the box (or otherwise implied) that the live update feature was part of the remote package.

Customers that purchase after, get the remote as it was meant to be sold. Programed and sold by custom installers. Dealers will offer clients deals on the remotes, but we have to be protected against people selling it for less than our cost.

It cant be said enough that the COMPLETE CONTROL line of remotes was ALWAYS URC's CUSTOM/PROFESSIONAL LINE. They also have a consumer line.