Damon, I disagree. I have not dealt with Prontos professionally in over a year ( job change) But before that one of my tasks was responsability for a network of videoconference rooms, and only had an issue with one of them that fell to the floor(not that it was the only accident, but the only time I needed to send a replacement). And I managed to fix it myself. I never had a plethora of issues, actually never really had any issues. I think most dealers dropped it because it was not protected from internet sales.


PS I know you used to work for URC, and I don't see anything but URC remotes on your site. Did you ever deal in Prontos and are you talking from experience?