If you go to Phiips you are likely to be given a refurbished unit. You should deal with who you bought itfrom first.

You said you checked, but when you placed the 7000 on the charger, did you insert it almost vertically, then pushed as you finally place it on the charger so that the two contacts lock in. It is easy to place it on the charger without locking in the contact. The two blue lights come on only when properly locked in.