I tried the NEO. I found that it offers poor support of many devices. The fact that it can be customized is pretty much useless since a download will wipe out any learned settings in the unit. The physical design is nice, but the product really is not ready to meet the needs of the market they are trying to target. I do see from the Philips site that with future updates there may be promise for the NEO. In the mean time I see no need to invest in this product until some of the future promises are delivered. Maybe more returns will help Philips understand the issue.

Regards,
Robin