ok allamand, i have went to best buy and exchanged the remote. i then uninstalled the firmware then reinstalled it and then went with the update and now the second remote has locked up and will not respond. no light, no screen, no beeps. no response what so ever. I called philips and they say to send it back for a factory reconditioned unit. who is to say that the same prob;lem will not arise again? I am trying to update it now and it is still saying and I quote "We were unable to repair or update the firmware!" What is going on? Any help would be greatly appreciated. I can program my pronto tsu 1000 on this computer but the neo locks up. HELP