I have a RU930 Pronto Neo that I've had for a year and a half, with 5 devices installed using the learn function and have had no problems - until now. I'm trying to get a Hauppauge DEC2000-t Freeview box remote to 'teach' the Pronto, and after many different attemps I finally got some of the buttons to work on the touch panel. But.....I can't get the hard buttons on the Pronto to take the codes properly. When I learn the channel up and down buttons it only goes up and down one station and not continue through the channels. The same thing happens with the direction keys and OK button - one shot only! I've tried different angles and room lighting, upside down and new batteries in both remotes and no joy. Can anyone help?

Cheers
sye33